Introduction

GLL is recruiting a Leisure Team Member Apprentice at Albany Leisure Centre, Enfield. Gain industry-recognised qualifications including NPLQ, First Aid, Swimming Teacher and Gym Instructor while building a career with the UK’s largest leisure provider.

About the Employer

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We're committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we're adding more all the time, operating under our 'Better' brand. Unlike many other brands, we are for everyone. Community is at the heart of everything we do, and we want to make sure that everyone can live a healthy and active lifestyle.

What You'll Do

GLL is currently recruiting Leisure Team Member (LEAP) Apprentice to work in Albany Leisure Centre, Enfield. If you have the skills and ambition to join us as a Leisure Team Member (LEAP) Apprentice, there's never been a more exciting time to join us. This is more than just a Leisure Team Member (LEAP) Apprenticeship; it's a career where you will be given the training to develop your career with the UK's largest leisure provider.

What you’ll do:

Customer Experience

Understand the services and products on offer to assist with customer questions and queries
Support different types of customers with different needs
Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints
Support the centre to deliver swimming lessons where required (qualification dependent)
Share knowledge with customers on the role exercise plays in health and wellbeing
Conduct customers' gym inductions and health screening where required (qualification dependent)
Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

Support GLL's visions and values
Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager
Ensure all training and qualification deadlines are met in agreement with your tutor and manager
Achieve and maintain all necessary qualifications, including ongoing CPD training
Keep up-to-date with trends and developments in the leisure industry

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

National Pool Lifeguard Qualification (NPLQ)
First Aid at Work (Level 3)
Certificate in Teaching Swimming
Level 2 Gym Instructor

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else. As a charitable social enterprise and cooperative owned by our staff, GLL is a unique organisation for you to have a career with!

The basics:

This is a permanent position
Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible
Working from home is not possible in this role
We can offer a career, not just a job, with extensive Learning & Development support available
A uniform will be supplied and must be worn
GLL is Values Driven, not Profit Driven, we work hard to benefit the communities we operate in
As a staff-owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits:

Access to a pension scheme
Health Assurance and access to Counselling services
Access to the tax-efficient Ride to Work bicycle purchase scheme
Free annual eye tests
Discounted nationwide (over 200 centres) inclusive leisure centre membership for you and your partner.

This includes GLL Extras! GLL Society benefits (if you choose to join the Society after your probation period) include:

The right to stand for the Society board and to vote for board members to represent you.
Access to team building and fun events such as treks, concerts, outings, etc.
Access to a range of benefits exclusive to our people – ask your line manager for details or check out the Intranet

Training Outcome

The apprentice will be able to progress onto the next level

Skills Required

Communication skills
Organisation skills
Customer care skills
Physical fitness
Swimming Skills

Qualifications

Essential - GCSE - Maths - 4
Essential - GCSE - English - 4

Course Information

Course: Leisure team member (level 2)

Level: 2

Route: Health and science

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: TBC during interview stage.

Expected Duration: 1 Year

Training Provider: SCL EDUCATION & TRAINING LIMITED

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