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Salary not available. View on company website.
Serco Group Plc, Oxford
- Onsite working
- Part time
- Temporary
Posted 5 days ago, 7 Jul
Job ref: 3616147bd1eb405094f1c28f067c731d
Full Job Description
The Ice Operations Assistant's role is to work within the centre, ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities including stewarding the ice Rink sessions, maintaining high standards of cleanliness and the safe handling and set up of equipment., 1. Provide supervision of Ice Rink to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring 2. Provide supervision of dry-side activities to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring 3. Ensure equipment is set up in order to meet the needs of the programmed activities 4. Undertake cleaning tasks as required, to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms, health suite and toilets 5. Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate 6. Maintain high levels of customer service at all times 7. Maintain a full product knowledge of the services and activities available at the centre 8. Attend training sessions in order to demonstrate competency and maintain standards 9. Follow the processes laid down in the SMS (Serco Management System), in particular, the Ice Normal Operating, Ice Emergency and Centre Emergencies Procedures 10. Consistently and actively apply good housekeeping principles, such as turning off lights and equipment when not in use, in order to contribute to our strategy, to reduce utility consumption and carbon footprint. 11. Undertake any other duties as required, as directed by the Duty Manager We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for you and a family member across our fantastic leisure centres! Serco manages these facilities on a day-to-day basis on behalf of the Trust.
The Ice Operations Assistant will be required to complete a skate test so must be able to Ice Skate A first aid at work qualification is also desirable but training will be provided. A passion for Winter sports is welcomed. If you feel like you meet the above criteria and are looking for a new and challenging and varied role, please apply today. Experience of working in a busy leisure environment Experience in dealing with high volumes of customers, adults and children Post holder shall wear designated uniform provided when on duty and follow appropriate code of appearance in this respect.,
- Google Chrome is the preferred browser to access Serco careers website
Here at Oxford Community Leisure Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To be the destination of choice for being part of an active community, whilst helping you to make MORE of every day'. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Casual Ice Operations Assistant's to join our team., Why Serco Meaningful and vital work: Working within Leisure means that you'll play a critical role in ensuring that the communities we serve receive exceptional service and you'll help to provide our local communities with a safe and fun environment to stay healthy and connected to others. A world of opportunity: It takes a diverse team to support our Leisure business and we're big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you'll find all the opportunity you need to evolve your career. Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work. What we offer - Free membership at the Centre plus heavily discounted use of classes and facilities.
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + Public Holidays (Pro rata for part time)
- Life assurance up to 2x base salary
- For all Leisure benefits please see link below, Serco have UK wide leisure contracts which include unique customers such as The National Water Sports Centre, Lilleshall National Sports Centre, Bisham Abbey and Basingstoke Aquadrome to name but a few! Our teams are hard-working, friendly and above all passionate about leisure and fitness! We provide leisure services on behalf of community leisure trusts, local authorities, universities, and sporting associations such as Sport England. Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres. Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels. We do this by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society. We do this by providing safe, welcoming spaces for people to enjoy their leisure time We have a genuine desire to work in partnership with public bodies and work every day to find solutions in the ever changing leisure landscape. https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services
Salary: £13.16 per hour + Excellent benefits