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Project Support Officer (System Implementation)
£25183-£26409
Staffordshire County Council, Stafford
- Onsite working
- Full time
- Temporary
Posted 5 days ago, 26 Jul
Job ref: 1c6243b4179047ab9bf82a74b75fe644
Full Job Description
You will work closely with our implementation partner and workstream leads to support the delivery of our new system (Liquidlogic), working in areas such as System Design and Configuration, Finance, Testing and User Support. Some of the tasks you might undertake as part of the role:
- Complete tasks assigned from the project plan by the workstream lead accurately and within required timescales.
- Document and escalate issues encountered in a timely manner.
- Write test scripts for users to follow to test areas of the new system.
- Support data cleansing activities being undertaken by service areas, providing reports and data extracts as required.
- Provide reliable and consistent support to users on-site or via the helpdesk, e.g. answering routine queries, investigating and resolving issues, and signposting to available guidance where appropriate.
Are you a dynamic, self-motivated individual with the ability to work creatively and accurately under pressure while sticking to tight deadlines? Do you have a passion for technical innovation while delivering work to the highest standards? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? We may just have your ideal role!, You'll have: - Excellent communication skills because you'll interact with lots of people across the organisation and external partners and contractors.
- Credible experience of quickly building effective working relationships with a variety of stakeholders.
- Good planning and organisation skills as you'll be working to tight deadlines.
- Ability to analyse technical functionality and translate it into easy-to-understand guidance.
- An eye for detail with ability to identify issues and solutions quickly.
- A flexible approach to work as sometimes things can change, and so you'll need to be able to prioritise work and sometimes change focus quickly.
- Full knowledge of Microsoft Office 365 and the ability to utilise the main applications.
We're about to embark on replacing our social care case management system affecting almost 3,000 employees. It is a substantial project and will require significant engagement from services across the county. We're looking for Support Officers to join our motivated, forward-thinking project team.
The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively. Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire