We are looking for a motivated and enthusiastic individual to undertake the role of a relief Duty Manager at Wave Waterpark to assist with covering absences/holidays. This is a great development opportunity for existing staff with knowledge of Operations to gain further skills and experience. What we are looking for:

An amazing customer focused individual to join our dynamic team.
Ability to deliver an exceptional, personable and professional customer service and to motivate others to deliver the same.
Being visible, polite, approachable and self-motivated to ensure staff are achieving high standards.
Assisting the Centre Manager with various duties and taking ownership and responsibility for certain tasks such as preparing staff rotas.
An enthusiastic individual who has good people managing skills and has an organised mind.
Has an understanding of key areas: staff training, sales and marketing, health & safety, financial performance and development of the team.
To embrace and lead by example on the Company's key values of PRIDE, PASSION and PURPOSE or those that might at any time be subsequently re-defined.
To support the Company's commitment to providing a safe environment for children, young people and vulnerable adults, ensuring awareness of the Company's Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
To undertake all duties and fully comply with all of the Company's general standards and those relating to the specific requirements of the role.
To take care of their own health and safety and that of others who may be affected by their actions at work, and to co-operate with health and safety matters to help everyone meet their legal requirements.
To co-operate with managers and colleagues to ensure environmental responsibilities are complied with.
To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts
To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
To interact positively with customers adopting a friendly and professional approach at all times.
To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Determination to succeed
Excellent communicator to various levels of internal and external representation.
Adaptable and approachable.
High levels of self-motivation and organisation.
Outwardly enthusiastic and confident.
Flexible approach to work and working hours.
Working knowledge and experience of the day-to-day operations and duties within a customer facing venue, preferably a leisure facility.
Working knowledge and experience of Microsoft packages and IT.
Knowledge of Data Protection Regulations.
General knowledge of Health and Safety practices surrounding sports and leisure facilities.
Knowledge of budgetary process and procedure.
Leadership skills
Team management skills
Ability to work on own initiative and as part of a team.
Ability to work efficiently under pressure to meet deadlines.
Maintain confidentiality.
Organisational and administration skills.
Problem solving skills.
Customer care skills.
Time management skills.
Professional telephone manner.
Good listening skills.
Literacy and numeracy skills to produce letters, reports and calculate payments.
To complete a NPLQ or equivalent.
To complete a first aid at work qualification.
Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
Ability to travel between sites.
DBS Clearance
Interest in working with underrepresented and disadvantaged community groups/individuals.

Great development opportunities
FREE health and fitness membership
FREE health and fitness membership for a family member or friend
FREE uniform for applicable roles
FREE training for applicable roles
DISCOUNTS on various Centre activities
FREE entry to venues
Access to the full range of CV Life Employee Benefits & Discounts

3 temporary Leisure / Sport / Fitness jobs in Birmingham