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York St John University, York
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Salary not available. View on company website.
York St John University, York
- Remote working
- Full time
- Permanent
Posted 1 day ago, 29 May
Job ref: e9f9a45c8c96453bb1dff7f4fafc8039
Full Job Description
You'll act as a subject matter expert, responsible for configuration, integration, support, and continuous enhancement of assigned systems. You'll also shape roadmaps, support agile delivery, and mentor team members.
This role balances ownership of live services with collaborative change activity across project, product, and support teams.
Key Responsibilities
Manage the design, delivery, improvement, and retirement of assigned services
Translate business needs into technical enhancements and service designs
Support and configure low-code/no-code platforms (e.g. Power Platform)
Contribute to agile cycles including backlog grooming and sprint planning
Analyse service data to drive improvements and meet SLAs
Lead integration with platforms like Dynamics 365, Moodle, Jira, and SharePoint
Provide expert-level troubleshooting and user support
Engage suppliers and partners to ensure service reliability
Document processes, configurations, and compliance requirements
Mentor analysts and support team development
Represent the Applications team in service reviews and governance forums
Current Focus Areas
We're particularly interested in strengthening capabilities in:
Student systems and CRM platforms (e.g. Dynamics 365)
Workflow automation and data analytics (Power Automate, Power BI)
ITSM platforms (e.g. Jira Service Management)
Learning technologies (Moodle and related tools)
You don't need to cover every area; we value specialists with a learning mindset and collaborative approach.
Experience managing enterprise applications in a live service environment
Technical knowledge in API integration, SQL, REST, and data workflows
Strong communication skills, with an ability to explain solutions clearly
Confidence working across agile and operational teams
A user-first approach grounded in data and continuous improvement
Familiarity with IT service and project delivery frameworks (e.g. ITIL, Agile)
Why Join Us?, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
York St John University is home to nearly 11,000 students and staff from more than 100 countries. We're proud of our roots in accessible education and are building a future shaped by modern technology, user-centred design, and continuous service improvement.
Situated in the heart of the historic city of York, and with the recent addition of our new London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
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York St John University
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