IT Support Technician Crawley Part Time 25-30 hours per week, 5 days per week Remote working and occasional office visits for hardware issues, along with on-call availability for emergencies £35,000-£38,000 per annum pro rata (dependent on experience and part time hours),

Serve as the first point of contact for IT support company-wide

Install, configure, and maintain software and hardware components of computer and network systems

Diagnose and troubleshoot software and hardware issues

Repair and replace damaged computer and network components

Ensure the security of client and server computers by installing and upgrading antivirus and firewall software

Support employees and customers with IT-related problems

Maintain and update technical documentation regularly

Test new hardware and software before full-scale installation

Assist with the prompt resolution of support service tickets

Create and maintain user accounts in Microsoft 365 / Active Directory

Review and manage email security systems

Degree or equivalent in Computer Science, engineering, or another relevant field

Certifications i.e., CompTIA A+, Microsoft Certified IT Professional

5yrs+ experience as an IT Technician

Excellent diagnostic and problem-solving skills

In-depth understanding of diverse computer systems and networks

Good knowledge of internet security and data privacy principles

Strong understanding of computer network infrastructure

Ability to implement, administer, and troubleshoot network infrastructure devices

Knowledge of application transport and network infrastructure protocols Key Competencies :

Integrity

Integrity

Reliability

Excellent communication skills

Flexible and positive attitude

Excellent planning, time management and organisational skills

Adept at learning new software and processes

Ability to work in a team environment and autonomously

Ability to perform hardware installations which may require physical effort

Are you ready to embark on an exciting journey with a leading Engineering and Utility services provider in the UK?

Flexible working 3 days in office, 2 from home

Private Medical Insurance and company perks

Life Insurance

Workplace Pension Scheme (statutory contributions)

Continuous on the job training and development