10 IT / Telecommunications jobs in Ripon

Leidos National Security Sector is seeking an experienced professional to serve as a Shift Tier 2 System Maintainer to support a client's requirements in a challenging, dynamic setting located in Harrogate, United Kingdom. The position requires a TS / SCI with Polygraph security clearance and a US Government approved medical exam. The Shift Tier 2 System Maintainer receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 System Maintainer will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community. Primary Responsibilities :

• Communicates with customers and technical component's to fully understand the service request or problem.
• Researches problems by accessing internal and external knowledge databases.
• Facilitates technical communications between operations and development staff.
• Distributes defect reports and system data collected during anomaly investigations.
• Plans and coordinates maintenance activities, performs upgrades and supports the transition and acceptance of new and modified systems.
• Examines customer problems and implementing appropriate corrective action to initiate a repair, a return or service the product in the field.
• Assist with property and asset management.
  
  To be considered for this position, you must meet the knowledge, skills, and abilities listed below :
• TS / SCI with Polygraph is required.
• BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience.
• Current DOD 8570 certification applicable to the position (typically Security+).
• Proven computer hardware and system troubleshooting skills.
• System administration skills.
• Ability to recognize problems or errors, provide innovative solutions to complex problems, and respond appropriately.
• Ability to work in a fast-paced, collaborative team environment.
• Ability to lift, carry and install equipment up to 50 pounds.
Preferred Qualifications :
• Experience with ServiceNow
• Candidates with these desired skills will be given preferential consideration :
• Ability to interact with system users and customers.
• Ability to be flexible to adapt to changing situations.
• Ability to demonstrate resourcefulness.