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Regional Technology Support Specialist - North
Salary not available. View on company website.
Nuffield Health, Newtown, Stockton-on-Tees
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 11 Jun
Job ref: 9f680036a4d14531a7a354911798dfaf
Full Job Description
As a Regional Technology Support Specialist, you'll bring experience of working in a modern ITIL-based IT service organisation, providing technical support and experience of managing a complex IT infrastructure. You will have excellent communication skills as well as have technical ability of supporting major outages, Windows 7-10 and Microsoft Cloud technologies. As our Regional IT Support Specialist, you will provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users. As our Regional Technology Support Specialist, you will:
- Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health.
- Deliver a high standard of support to Nuffield Health IT users.
- Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites.
- Provide 2nd line support remote support to end users within the dedicated region.
- Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction.
- Resolve incidents and handle service requests in a professional and timely manner.
- Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service.
- Provide dedicated support during project deployments for set periods of time.
- Transition the knowledge gained from the projects back into operations.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options.
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Nuffield Health
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