72 IT / Telecommunications jobs in Melksham, Wiltshire

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client., The Customer Relationship Executive is an integral part of the ITSM team reporting directly to the Operations Manager. A Customer facing role primarily responsible for the end-to-end lifecycle management of third-party access requests-from initial application through to ongoing account administration and reporting. In addition to access management duties, the individual also serves as an Applications Support Specialist. In this capacity, they act as the first point of contact for end users, providing front-line technical support for all application-related issues. They are expected to have a strong understanding of user applications and contribute valuable feedback to improve the end-user experience. RESPONSIBILITIES

• Lead the end-to-end lifecycle management of third-party system access requests, from initial application to account decommissioning whilst ensuring compliance with CySAFA and MOD governance documentation.
• Prepare comprehensive monthly reports on user activity as part of the Service Delivery reporting process, supporting the Service Delivery and Operations Managers.
• Assume full ownership of all management documentation related to service account administration and ID Access Management processes.
• Build and maintain strong relationships with key stakeholders to gain a deep understanding of their requirements, provide informed guidance, and support the seamless onboarding of new teams, including the facilitation of any subsequent additions or changes.
• Provide proactive, front-line support through floor-walking activities, assisting cyber analysts and key stakeholders with operational and technical queries.
• Act as the point of contact and primary resolver group for all application related queries and issues.
  
  Proven experience in service account administration and a strong understanding of user support within a cyber security or IT operations environment.
• Strong experience with Active Directory.
• Knowledge of security compliance standards and best practices.
• Excellent communication and documentation skills with the ability to work collaboratively across technical and operational teams, namely MOD, CGI and other MOD service providers.
• Understanding of MOD hierarchy and UK Government Security Classifications.
• Extensive working knowledge of SharePoint and Microsoft Office applications, with proficiency in Word and Excel.
• Demonstrates strong time management and organisational skills, with the ability to effectively prioritise tasks to meet deadlines.
• Experience in ITSM environments and tools (e.g., ServiceNow).
• Experience of RedHat FreeIPA account management.
• ITIL Foundation.
• Experience of working in an Agile project delivery environment.
• Familiarity with similar cyber situational awareness platforms., IT Service Management
  
  Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world. Have you been referred by a CGI Member for this position?
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CGI member's email (@cgi.com)
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  CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be 5 days a week on site in Chippenham.