IT Network Engineer
Tata Technologies Limited, Oxford
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- Permanent
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Salary not available. View on company website.
Tata Technologies Limited, Oxford
- Onsite working
- Full time
- Permanent
Posted today, 29 May
Job ref: 4964492d660844549931d19b5e7d7109
Full Job Description
Key areas of responsibility:
Service Delivery & Operational Excellence
+ Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems.
+ Drive service level agreements (SLAs) with internal and external customers, ensuring high-quality service delivery.
+ Monitor and analyze service performance data to ensure services are optimized and efficient.
+ Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime.
Network, Server, and End-User Computing Management & O365, Intune Admin
+ Oversee the maintenance and support of server infrastructure and networks.
+ Manage end-user computing environments, including hardware and software troubleshooting.
+ L3 Admin, the O365 / Intune / MDM as an Admin.
+ Collaborate with technical teams to implement new technologies and upgrades to existing systems.
Client Partner & Stakeholder Management
+ Serve as the primary point of contact for client partners and internal stakeholders regarding IT services.
+ Build and maintain strong relationships with clients, ensuring their IT service needs are met.
+ Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns.
Vendor Management
+ Oversee vendor relationships, ensuring third-party services align with company goals and expectations.
+ Negotiate contracts, manage performance, and hold vendors accountable to service standards.
+ Collaborate with vendors to ensure timely delivery of services, software, hardware and support.
Continuous Improvement & Innovation
+ Drive continuous improvement initiatives, identifying opportunities to enhance IT service delivery.
+ Keep abreast of industry trends and best practices, implementing innovative solutions to improve efficiency.
+ Lead efforts to automate repetitive processes, enhance user experience, and optimize IT service costs.
+ Strong knowledge of IT infrastructure, including servers, networks, and end-user computing systems.
+ Excellent communication and interpersonal skills with the ability to manage client relationships.
+ Strong project management and organizational skills.
+ Ability to handle multiple priorities and deliver results in a fast-paced environment.
+ Problem-solving and analytical thinking with a focus on continuous improvement.
+ Strong leadership skills with the ability to manage teams and coordinate cross-functional efforts.
+ Willingness to work flexible hours as needed.
+ Occasional travel may be required depending on client or vendor needs.
Key requirements:
+ Education: Bachelor's degree in information technology, Computer Science, or a related field.
+ Certifications: ITIL, COBIT, or related certifications in IT governance and service management. PMP certification is a plus.
+ Experience: Extensive experience in IT service delivery or IT operations management, with a focus on server, network, and end-user computing environments.
+ Proven experience in managing IT governance frameworks and ensuring compliance.
+ Experience in vendor management and negotiating third-party contracts.
+ Demonstrated success in managing client relationships and delivering exceptional service.
If you are passionate about bringing innovation to the projects you work on and want to join a global company, then this is the place for you.
At Tata Technologies we make product development dreams a reality by designing, engineering and validating the products of tomorrow for the world's leading manufacturers. Due to our continued growth we are now recruiting for an IT Network Engineer to be based at our customers site in Oxford.
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