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Salary not available. View on company website.
Moto Hospitality, Fancott, Central Bedfordshire
- Onsite working
- Full time
- Permanent
Full Job Description
instrumental in maintaining high standards of IT support, driving down call volumes, and strengthening relationships with key stakeholders.Benefits: Bonus: Annually up to 20% 25 days holiday Exclusive discounts: Up to 60% off for you, your partner, and loved ones Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assuranceKey Responsibilities:
Lead and manage the 2nd and 3rd line support teams, ensuring efficient scheduling, SLA compliance, and accurate reporting.
Conduct root cause analysis to drive continuous improvement and enhance business systems.
Manage relationships with third-party providers to maximize service benefits.
Oversee procurement, maintenance, and refresh of desktop and mobile hardware within budget.
Monitor system performance to proactively resolve issues before they impact business operations.
Spearhead service transition for key strategic projects, including POS systems, QSR solutions, and legacy risk reduction.
Ensure IT service continuity and excellence by leveraging ITIL principles and monitoring key performance indicators.
Work with managed service providers (MSPs) to ensure network uptime and operational efficiency.
Provide strong leadership to the technology support team, fostering a culture of collaboration, performance, and development.
Actively support cyber response initiatives, coordinating resources and adapting processes to mitigate risks effectively.
Proven expertise in Office 365, Active Directory, and Windows Server support.
Strong understanding of LAN/WAN troubleshooting, VoIP, and MDM/mobile setup.
Extensive experience with Cisco router configurations and network optimization.
Administration of Microsoft 365, including Exchange Online, SharePoint, Teams, and compliance/security features.
Ability to identify recurring incident ticket trends and implement proactive solutions.
What We're Looking For:
A hands-on leader, ready to dive into challenges alongside the team.
A strategic thinker who can manage service delivery through business transitions.
An excellent communicator, able to engage stakeholders at all levels.
A problem-solver with a commitment to continuous improvement and service excellence.
This is more than just a role-it's an opportunity to shape the future of IT service delivery in a dynamic and growing organization. If you're ready to lead with impact, we'd love to hear from you!
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About this company

Moto Hospitality
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