Position: Operations Manager Location: Tamworth (Hybrid) Grade: RCS. L Shift patterns: Monday-Friday. Day time hours (08:00-16:30/08:30-17:00) Contract Type: Permanent (Full-Time) Ready to lead a high-profile customer operation? Join us as an Operations Manager in Tamworth (Hybrid), where you'll drive performance, build strong customer relationships, and lead a high-performing team on a key customer contract. A TYPICAL DAY MAY INVOLVE

Build and maintain strong partnerships with carriers and service providers, driving performance, compliance, and long-term supply chain success
Liaising directly with DHL entities, such as DHL Global Forwarding and DHL Express around international air freight requirements
Lead carrier performance management through KPI monitoring, service reviews, and continuous improvement initiatives to exceed customer expectations
Act as the key operational escalation point, ensuring the timely resolution of issues while maintaining exceptional customer service standards
Develop trusted relationships with customers at all levels, presenting operational solutions and recommendations with professionalism and commercial awareness
Lead, coach, and motivate operational and administrative teams, fostering a culture of engagement, accountability, and high performance
Drive productivity, cost control, and process improvement initiatives through data analysis, forecasting, and the implementation of innovative supply chain solutions
Support the design, validation, and implementation of transport and logistics solutions, working closely with customers, finance, carriers, and internal stakeholders to deliver value and profitability
Ensure full compliance with corporate, legislative, and operational standards, promoting best practice, continuous improvement, and operational excellence across the account
THIS ROLE WOULD SUIT PEOPLE WHO
Previous International Air freight experience is essential
Experience in multi modal transport operations (Courier, Road, Air & Sea), freight forwarding - DGF / Express / Freight
Proven supervisory or management experience within a logistics environment
Customer relationship management skills
Excellent communication skills - Verbal and written
Demonstrable record of service improvement through innovation and delivery of Value Creation opportunities
Cultural awareness - will be dealing with providers from / in all over the world
Free on-site parking
33 days annual leave
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

Previous International Air freight experience is essential
Experience in multi modal transport operations (Courier, Road, Air & Sea), freight forwarding - DGF / Express / Freight
Proven supervisory or management experience within a logistics environment
Customer relationship management skills
Excellent communication skills - Verbal and written
Demonstrable record of service improvement through innovation and delivery of Value Creation opportunities
Cultural awareness - will be dealing with providers from / in all over the world

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more., At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

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