The CRM Manager will contribute to brand profitable growth by designing and implementing local CRM solutions to engage, retain, upsell & recruit consumers and leverage insight and data.,

Define and lead the UKI CRM strategy in collaboration with the Digital Director
Lead, manage and develop the CRM executives within the central digital team
Provide CRM guidance and best practice sharing across marketing, eCommerce and digital activation teams
Lead data acquisition initiatives onsite and in-store ensuring GDPR compliance
Champion the UKI customer database management and KPIs
Lead all local segmentation and targeting implementation, reporting and analysis and provide regular customer data insights to the marketing and eCommerce teams
Lead the successful implementation of local eRetail CRM initiatives
Implement local CRM pilots with new technology partners
Lead and champion all UKI-wide CRM initiatives including sharing and understanding of customer data KPIs across the business
Key interface with EMEA CRM team, Together, we can build a vibrant and dynamic team that reflects the diverse world we serve.

Experience in CRM across both customer acquisition and retention
Experience of managing at least one person directly or indirectly
Experience managing CRM agencies and budgets
Ability to manage multiple datasets and campaigns including nursery programmes, triggers, replenishment initiatives
Ability to manage multiple stakeholders in order to achieve cohesion
In-depth knowledge of CRM KPIs, terminology and GDPR compliance
Exceptional attention to detail and highly organised
Proactive, pragmatic and analytical mindset
Positive, collaborative, can-do attitude
Passionate about customer data and experience
Excellent communication skills
Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture.

Generous product allocation & discount to spend on our gorgeous products!
Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme
Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary
We operate an annual bonus scheme, based on personal development plans and business performance
Flexible Fridays, so you can focus on what is important to you
Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office
Wellbeing programmes including mental health first aiders, free counselling, access to digital GP's and exclusive retail discounts
Monthly access to L&D opportunities to help your continuous development

2 contract HR / Training / Recruitment jobs in Kingston Upon Thames