Serve as a trusted advisor to HR, business stakeholders, and employees on all aspects of employee relations and case management.
Oversee the application of best-practice case management techniques, ensuring high-quality service delivery.
Manage complex and sensitive cases through resolution when needed.
Lead, manage, and mentor a team of HR Senior Assistants (up to 10), providing guidance, support, and escalation point for case-related matters.
Drive team performance, ensuring effective resource allocation, adherence to service level expectations, and continuous improvement initiatives.
Actively participate in recruitment, onboarding, and ongoing training and development of team members.
Review the team Service Level Expectations (SLE). Measure achievement against SLEs and implement improvement activities where necessary.
Foster a culture of continuous improvement, identifying opportunities to streamline processes, enhance efficiency, and leverage technology (e.g., ServiceNow).
Lead and participate in process improvement initiatives, ensuring accurate and timely record-keeping of all ER matters.

Are you an experienced operational Employee Relations Assistant Manager with experience in leading a team? Are you passionate about driving continuous improvement to streamline processes? Do you have a passion for delivering a high-quality service and exceptional customer experience? Do you thrive working in a fast-paced environment? If so, this could be the role for you.
Possesses a comprehensive knowledge and practical application of UK Employment Legislation. Experience providing counsel and support to business on policy interpretation, risk mitigation, and legal compliance.
Proven ability to manage complex Employee Relations cases from initiation to resolution, including performance, misconduct, and grievance cases.
Experience in leading and managing a geographically dispersed HR team, with the skill to foster collaboration, and drive results.
Able to demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate.
Demonstrates strong initiative, identifies improvement opportunities, and applies a lesson-learned approach to case management.
Exceptional written and verbal communication skills, adept at building relationships, influencing senior stakeholders, and instilling confidence.
Actively seeks to streamline processes, enhance efficiency, and support change initiatives within HR and the wider organisation.
Strong analytical skills, with commitment to data integrity, and proficiency in HR systems (ideally SAP and ServiceNow) and Microsoft Office suite.

Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

2 temporary HR / Training / Recruitment jobs in Cardiff