The successful candidate will be responsible for creating the training programme for new PI Onboarding Agents, encompassing all the areas of knowledge in process, product and systems. The programme is designed to set the new agent up for success within their role and create a set of key milestones and metrics to track progress and ultimate competency within their new role.,

Design the initial six weeks of training for a new PI Agent joining the team following on from their Fletchers & MLS induction
Document all the areas of knowledge across product, process and systems required to be competent in the PI Agent role.
Design and test the training of the areas of knowledge using creative methods that supports engaged learning can be replicated repeatedly to support on-going recruitment.
Create a realistic glidepath of targets and key milestones for the new PI Agent to achieve to demonstrate understanding and increased competency, including how these can be measured.

Good organisational skills
Good IT skills
Excellent Customer Service Skills
Excellent Communication Skill
Excellent knowledge of the PI Onboarding Agent role
Good Timekeeping
Excellent Team Player

Fletchers is a fast-growing, dynamic law firm specialising in personal injury and clinical negligence law, with outstanding rankings in both The Legal 500 and Chambers & Partners. Following several strategic acquisitions, we've evolved into the Fletchers Group, with ambitious plans for continued growth and innovation.

Competitive salary
35 hours working week
Bonus scheme (subject to targets being met)
35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
Pension scheme with tax-efficient salary sacrifice option
Life Assurance Policy
Medicash policy to cover some Dental, optical and other medical expenses
Enhanced company sick pay
Enhanced Maternity, Paternity and IVF schemes
Flexible, agile working environment with a positive work-life balance
Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
Monthly voucher awards

3 temporary HR / Training / Recruitment jobs in Birkenhead, Wirral