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Customer Planning Team Leader (Social Housing Repairs)
Salary not available. View on company website.
Morgan Sindall Property Services, Highams Park, Waltham Forest
- Onsite working
- Full time
- Temporary
Posted today, 9 Jun
Job ref: b30f0353ae87486f940d91401a563f8c
Full Job Description
Assessing resourcing requirements and supporting the day-to-day activity, you ll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You ll undertake quality assurance and drive a culture of right first time , as well as assisting and working alongside the Customer Performance Manager to manage the KPI s and ensure SLA s are adhered to. You ll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dis-satisfaction. You ll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods.
Candidates will have excellent supervisory skills, with previous experience leading and developing a team, ideally within a social housing environment. With the ability to establish and maintain effective customer relationships, you ll communicate effectively, both verbally, written and with presentation skills to a range of people and groups. Above all, with exceptional customer service skills, strong administration skills, candidates will have good working knowledge of Microsoft Office.
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.
MSPS are proud to support the resettlement of armed forces personnel
About Morgan Sindall Property Services
26 Days Holiday & Bank Hols
Enhanced Pension Plan
Private Healthcare (including 24hr GP)
Life Assurance
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers
