In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived. Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.,

Supporting the General Manager in the delivery of perfect burgers and fries while providing a "above & beyond" experience for your team and customers
Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management

Experience: Ideally, you have at least 1 year of management experience in a similar role within a high-volume hospitality or QSR environment. You know what it takes to run a busy shift and keep the energy high
Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews
Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush
Leadership Skills: You are a natural motivator who enjoys being hands-on. You lead by example and know how to get the best out of the Crew during a busy service
Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line
Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays

An achievable bonus scheme worth up to 10% of annual salary
An additional Secret Shopper bonus worth up to £2,000
Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
28 Days paid holiday
Paid breaks
Free burgers, fries and shakes while on shift
Life assurance
All employees get access to Stream. The financial wellbeing app with simple-to-use, flexible benefits built around your pay.
Days out and social events
Team competitions - "Fry Cup" and "Olympics"
Five Guys Perks - employee discount program
Access to wellbeing support and employee assistance programme (EAP)
Development opportunities to grow a career with us!
Enhanced Maternity & Paternity Leave
Pension scheme

23 Full time Hospitality / Catering / Tourism jobs in Norwich