Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
Uphold the highest standards of service throughout the guests' stay.
Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
Stay informed about hotel occupancy to optimise room sales.
Seize commercial opportunities by upselling within the department.
Ensure accurate posting of charges with supporting documentation for guest accounts.
Handle reservations in accordance with company and brand standards.
Contribute innovative ideas for department and hotel enhancement.
Maintain equipment safety and adhere to company guidelines and risk assessments.
Address customer queries or concerns with professionalism and efficiency.
Provide support to guests with inquiries, luggage, and booking services when needed.
Foster positive working relationships with colleagues across the department and hotel.

We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you?
Previous experience in a hospitality or customer service role preferred.
Strong communication and interpersonal skills.
Ability to multitask and prioritise tasks in a fast-paced environment.
Proficiency in handling cash and credit transactions.
Knowledge of reservation systems is advantageous.
Commitment to delivering outstanding guest experiences.

Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

2 contract Hospitality / Catering / Tourism jobs in Merton, Oxfordshire