Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
Answer the telephone in a professional manner and appropriately action enquiries
Collaborate with colleagues in other departments to elevate the overall guest experience consistently
As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
Follow safety and security protocols to protect guests with particular adherence to Key Security
Utilise all relevant systems correctly to complete tasks in a timely manner
Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations
Complete any other reasonable request made by a member of the management team or a supervisor, Complete a wide range of concierge duties to provide excellent guest service.
Assist guests with car valet parking and vehicle collection.
Safely park, retrieve and manoeuvre guests' vehicles as required.
Provide a professional and welcoming service to all guests.
Assist with luggage handling and other guest requests.
Maintain a high standard of presentation, professionalism and customer service.
Demonstrating the Company vision, mission and values when interacting with colleagues and guests
Customer reviews
Achieving agreed KPIs
Fulfilment of the job skills checklist
Customer satisfaction scores e.g. Booking.com
Regular review meetings with line manager, NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.

Genuine passion for delivering memorable moments to guests
Positive approach to changing service environments and priorities
Pro-active with a hands-on approach to delivering consistent results
Embrace the Leonardo Hotels' Guest Care culture; be empowered to work on your own initiative
Friendly team player with the ability to work effectively and efficiently with others
A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
Engaged with hotel initiatives to support the local community

We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you're part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!

302 permanent Hospitality / Catering / Tourism jobs in Heywood, Rochdale