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Salary not available. View on company website.
The Newt in Somerset, York
- Onsite working
- Full time
- Permanent
Posted 1 day ago, 15 Jun
Job ref: e7bd8cce64de48e6baf6e4ac3c58a0b8
Full Job Description
our colleagues and free delivery for any online purchases.Discover exclusive perks with our Discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of HeliganComplimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefsWe value your hard work and recognise your achievements through our colleague recognition programme "Newt Awards" with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.Support from our Employee Assistance Programme for both yourself and your familyA team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.Access your earnings at
anytime with Wagestream, with access to nationwide brand discountsUp to 30 days annual leave each year for our full-time teamKey ResponsibilitiesDaily Operations: Assist with opening and closing procedures, coordinate staff rotations and breaks, and ensure all guest areas are clean, safe, and operational.Team Support & Leadership: Support and motivate a team of hosts; provide on the floor supervision; assist with training new team members.Guest Interaction: Deliver excellent customer service; handle guest inquiries, complaints, and feedback professionally and promptly.Health & Safety: Monitor visitor areas to ensure compliance with safety protocols and escalate any issues as needed.Communication: Serve as a liaison between frontline staff and management; relay operational updates, changes, or issues.Ticketing & Admissions: Support ticketing operations, including troubleshooting and customer queries; ensure queues move efficiently.Events & Tours: Support the delivery of tours, talks,
or special events as needed.Skills and ExperiencePrevious experience in a visitor-facing role, ideally in a cultural, leisure, or tourism setting.Strong leadership and communication skills.Passion for delivering exceptional customer service.Confident in handling complaints and problem-solving on the spot.Able to work weekends, holidays, and during peak periods.Calm under pressure and a positive team player.
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