Welcome guests on arrival and provide a friendly and professional check-in experience
Handle guest enquiries, both in person, over the phone, and via email
Manage bookings, payments, and reservations using internal systems
Provide information about the park, local area, and available facilities
Handle guest feedback and resolve queries or issues promptly and professionally
Coordinate with housekeeping and maintenance teams to ensure accommodation readiness
Process check-outs efficiently and accurately
Maintain a clean, organised, and presentable reception area
Support administrative tasks and daily reception operations
Follow all company procedures, including data protection and health & safety, Welcome guests on arrival and provide a friendly and professional check-in experience
Handle guest enquiries, both in person, over the phone, and via email
Manage bookings, payments, and reservations using internal systems
Provide information about the park, local area, and available facilities
Handle guest feedback and resolve queries or issues promptly and professionally
Coordinate with housekeeping and maintenance teams to ensure accommodation readiness
Process check-outs efficiently and accurately
Maintain a clean, organised, and presentable reception area
Support administrative tasks and daily reception operations
Follow all company procedures, including data protection and health & safety
Right to work
Experience of working as a receptionist

Previous experience in a customer service or receptionist role is desirable
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
A friendly, positive, and professional manner
Good IT skills and confidence using booking systems
Ability to work under pressure in a busy environment
A flexible approach to work
A commitment to delivering an excellent guest experience

Behind every great Darwin Escape is a dedicated team. Our colleagues play a vital role in ensuring every guest enjoys their stay, helping to create the friendly atmosphere and outstanding service that our resorts are known for.

4 temporary Hospitality / Catering / Tourism jobs in Falmouth, Cornwall