193 Permanent, Hospitality / Catering / Tourism jobs in Abingdon-on-thames, Oxfordshire

What You'll Do:

• Greet and welcome guests in a warm, professional manner
• Handle check-in and check-out procedures efficiently
• Manage phone and email enquiries accurately and promptly
• Use hotel systems such as Opera and Room Cloud (training provided)
• Respond to guest queries, complaints, and special requests with care
• Maintain a strong knowledge of our services and property features
• Support reservation processing, billing, and admin tasks
• Contribute to a positive guest experience from start to finish
  
  Minimum 1 year of experience in customer service (hospitality preferred)
• Strong communication skills, with fluent English (spoken and written)
• Confidence using Microsoft Word and Excel
• A positive, solutions-focused attitude
• Organised, reliable, and detail-oriented
• Able to work well both independently and as part of a team
  
  Are you an enthusiastic, customer-focused professional looking to grow your career in hospitality? PREMIER SUITES Reading is seeking a full time receptionist to join our friendly team. This is an exciting opportunity to work in a dynamic environment where your contribution truly makes a difference.
The Property Located in the heart of Reading, Premier Suites is comprised of 41 modern and beautiful apartments designed for the comfort of leisure and corporate guests. Our team look after our guests to ensure that they feel welcome and at home during their stay., PREM Group is a leading hospitality management company operating across Europe, specializing in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry. Founded in 1996, PREM Group is a European hospitality management leader, operating an extensive portfolio of hotels, serviced apartments, and properties. With a presence in multiple countries, PREM Group manages its own brands, including Premier Suites and Leopold Hotels, while also offering tailored management services for property owners. The company's success lies in its commitment to delivering superior guest experiences, maintaining operational excellence, and fostering innovation. PREM Group also emphasizes sustainability, ensuring responsible practices across its operations. Headquartered in Dublin, the company is supported by a highly skilled team, passionate about creating memorable stays for guests and value for property owners. With over two decades of expertise, PREM Group continues to set standards in the hospitality industry. PREM Group promotes a culture of collaboration, innovation, and inclusivity. The company is built on a foundation of respect for its employees, guests, and stakeholders, fostering an environment where team members feel empowered and valued. Focused on professional growth, PREM Group provides ample opportunities for learning and development, encouraging employees to reach their full potential. Sustainability and community engagement are core values, with the company striving to make a positive impact through responsible practices and local initiatives. At PREM Group, teamwork and a shared commitment to delivering exceptional guest experiences define the work environment, ensuring both personal fulfillment and organizational success., PREM Group is a leading hospitality management company operating across Europe, specializing in hotel, serviced apartment, and property management. Founded in 1996, PREM Group has established a reputation for excellence, managing a diverse portfolio of properties under its own brands and on behalf of owners. With a commitment to guest satisfaction, operational efficiency, and sustainable practices, PREM Group delivers exceptional hospitality experiences. Combining local expertise with international reach, the company is dedicated to innovation and quality in every aspect of its operations, making it a trusted partner in the hospitality industry.


• Competitive salary and benefits
• No late-night shifts - we are not a food & beverage or events property
• Supportive team environment
• Access to a wide range of online training courses via our Eureka platform
• Flexibility for further education or personal development
• Be part of PREM Group, a Great Place to Work certified employer in the UK, Ireland's 7th Best Place to Work (large company category) and the Best Hotel Group for three year's in a row in the Failte Ireland's Employer Excellence Awards., PREM Group offers a range of benefits designed to attract, retain, and support its employees. Team members enjoy competitive salaries, comprehensive training programs, and clear career progression pathways within the hospitality industry. Health and well-being are prioritized, with wellness programs and access to mental health resources available. The company also provides discounted stays at its properties and offers recognition programs to celebrate employee achievements. A strong emphasis is placed on work-life balance, with flexible working arrangements where possible. PREM Group's supportive and inclusive environment ensures employees feel valued, motivated, and empowered to excel in their roles while contributing to the company's continued success.
Just some of the benefits of working with us:
• Great Place to Work Accredited
• Awarded 'Best Employer' at the Failte Ireland Employer Excellence Awards 2023 & 2024
• Awarded 'Best Workplace in Ireland 2024'
• Awarded 'Best Workplace for Women in Ireland 2024'
• Awarded 'Best Workplace for Health & Wellbeing 2024'
• Awarded 'Outstanding Employer' by Failte Ireland
• Shared accommodation available if required
• Excellent working environment
• Learning & development opportunities
• Career progression opportunities
• Competitive salary
• Staff uniform
• Employee discount rates as well as friends and family rates
• Breakfast, lunch and dinner options provided
• Newly refurbished staff canteen
• Annual housekeeping awards including overall employee of the year and quarter year
• Summer and Christmas party
• Flexible working hours
• Excellent hotel staff rates across Ireland, UK & Continental Europe
• Employee assistance programme
• Discounted health Insurance
• Free car parking