13 Heritage / Culture / Library jobs in Ely

The University Library Service is recruiting to the role of Assistant Library Operations Manager (Evening and Weekend) which will primarily support the day-to-day operational management of evening/weekend hours across four library sites on Cathays Campus: Arts and Social Studies, Bute, Science and Trevithick. You will support the Customer Services front-line staff ensuring that library services, run smoothly. The post-holder will be flexible, adaptable, and able to work under their own initiative to deal with a variety of tasks on any given day. The post will require strong organisation skills and the ability to manage, support and motivate team members. The post is part time, 17.25 hours per week and fixed term until 1 June 2026 to cover for an existing member of staff on maternity.,

• supervise the operation of the library team, being the central point of contact across multiple sites during evenings and weekends, including the allocation of work tasks, production of work schedules, and staff development requirements, providing pastoral care, training and support to staff members where necessary;
• collaborate with others in order to make recommendations for developments of established processes and procedures;
• establish working relationships with key contacts, including Security and Estates, to help improve service levels, developing appropriate communication links with the University's Schools/Directorates and outside bodies as required;
• undertake a variety of administrative duties to support the team and department;
• gather and analyse data to inform decisions, establishing basic trends and patterns in data and creating reports as appropriate;
• instruct and guide other employees across the University regarding ULS processes and procedures;
• support the provision of and assist in the management of an effective library service for customers;
• support customers via the online chat service;
• manage the provision of an effective library IT service including supervision, maintenance and liaising with appropriate technical staff;
• resolve customer queries referred by library staff;
• participate in or lead special projects and working groups within the ULS;
• represent ULS at relevant committees;
• guide customers in the use of electronic resources e.g. e-books, electronic journals and databases;
• assist with the instruction of customers in the use of resources and/or assisting with Information Literacy workshops, including library orientation/induction/tours;
• assist with collection management and development;
• undertake recruitment and selection of library staff;
• ensure that the ULS Regulations are observed;
• participate in a continuing programme of training and development;
• actively contribute to the provision of outstanding/excellent customer service in line with the University Library Service's Customer Care Promise and Customer Service Excellence Award.
Training and support will be provided. General Duties
• Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
• Abide by University policies on Safety, Health and Environment and Equality and Diversity
• Perform other duties occasionally which are not included above, but which will be consistent with the role
  
  1. NVQ 2/ GCSE level A-C or equivalent or equivalent relevant experience.
2. Substantial experience of working in a library or information service. 3. Evidence of ability to explore customers' needs and adapt the service accordingly to ensure a quality customer focussed service is delivered. 4. Ability to communicate clearly and professionally with a wide range of people including a proven ability to work as an effective team member. 5. Experience of supervising the work of others to focus team efforts and motivate individuals. 6. Evidence of ability to solve problems using initiative and creativity; identifying and proposing practical solutions. 7. Evidence of ability to work unsupervised to deadlines, planning, setting and monitoring team priorities. 8. Demonstrable commitment to Continuing Professional Development (CPD) with a willingness to participate in training activities, including IT. 9. Evidence of a flexible approach to a continually developing role. 10. Demonstrable experience of using IT applications such as Microsoft Office, email and the Internet. Desirable Criteria 11. Experience of managing others, including developing and motivating a team and ensuring welfare issues are resolved. 12. Knowledge of a Library Management System e.g. ALMA. 13. Familiarity with electronic information resources and mobile technologies. 14. NVQ 3 /A-levels or equivalent. 15. Experience of working in a Higher Education environment. 16. Fluency in Welsh, written and oral

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements., Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English., The University Library Service is one of number of departments within Cardiff University's Professional Services. The University Library Service is part of the University's Department of Academic and Student Support Services. The University Library Service consists of multiple libraries across Cardiff University, providing access to 1.1 million printed books, access to more than 1.5 million online books, journals and resources, and an extensive range of rare and historical books and archives. Each library operates in close co-operation with its academic schools to ensure that the services they offer continue to meet the needs of all teaching, learning and research groups. The University Library Service also delivers services to Cardiff and Vale University Health Board, Velindre University NHS Trust, and the NHS Wales Library and Knowledge Service Partnership. As well as housing printed and electronic books and journals, the libraries also offer many services to enable specialist research, including the SURE team of systematic reviewers and unique research collections such as Special Collections and Archives, the European Documentation Centre, and other archive facilities. The University Library Service is committed to excellent customer service. The Library Service has been awarded the 'kitemark' of the UK Government's national Customer Service Excellence ® standard, which recognises that customer service is at the centre of our services. We are committed to providing a service which is friendly, helpful and responsive to the needs of our customers and do everything reasonably possible to ensure the reliability of our services.

Working pattern: Monday and Tuesday 5 hours, Sunday 7.15 hours. Salary: £27,644 - £30,805 per annum, pro rata (Grade 4). You will be part of a team ensuring that the library services:
• are delivered in a customer friendly and customer focussed way, in line with the library service's Customer Care Promise;
• are responsive to the changing needs of University staff, students and those of our partner NHS Health Board/Trusts;
• support the University's teaching, learning and research programmes;
• support the University's "Our Future Together" strategy (Our strategy - About - Cardiff University).
You will engage and uphold the University Library Service's values and behaviours. (See additional information). We offer an excellent renumeration package including 32 days annual leave per year plus 8 bank holidays, pro rata for part-time staff, as well as access to a range of staff discounts and development opportunities through accredited training. As the biggest university in Wales - and a major employer, with more than 7,000 staff - we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression.,
• I am aware of my own behaviour and how it impacts on others
• I work co-operatively with others and share relevant information to achieve objectives
• I consider the wider benefits to our customers
• I share problems and seek solutions that work for everyone
Consistency and excellence
• I provide an excellent service to external and internal customers
• I suggest areas of improvement when processes could be enhanced
• I do not act without consideration of the needs of my colleagues and customers
• I do not avoid difficult tasks that would add best value for my customers
Learning
• I show commitment to my own development including new technology
• I acknowledge mistakes, look for solutions and learn from that process
• I work creatively to analyse problems and develop innovative and workable solutions
Efficiency
• I plan and organise my workload to ensure that meaningful activities are prioritised
• I make effective use of available resources including people, information, data, technology, networks and budgets
• I see change as an opportunity and am receptive to new ideas
Inclusion
• I respect the views and opinions of others
• I demonstrate a commitment to diversity, equality and inclusion and value difference
• I support colleagues and consider and adapt my approach
• I maintain a healthy work life balance and support others to do so
• I do not disrespect or ignore the views of others
• I do not fail to consider the effect of my language and behaviour on others at all times
• I do not ignore the value of a diverse university