0802 Community Hub and Li...
North Tyneside Council, New York, North Tyneside
- Full time
- Permanent
Apply on company site
0802 Community Hub and Libraries Assistant
Salary not available. View on company website.
North Tyneside Council, New York, North Tyneside
- Onsite working
- Full time
- Permanent
Posted 3 days ago, 17 May
Job ref: abc856297af5451da113d4ea589540e3
Full Job Description
Based at Whitley Bay Community Hub and Library, you will be the first point of contact for customers, providing a high level of customer care for residents and visitors of all ages. You will be welcoming and approachable, providing information, signposting and advice and connecting people to other local authority, community, health and partner services., Your communication skills will be excellent, and you will be a positive, proactive member of the team. You will be confident in using ICT for email, producing documents, answering enquiries, and giving basic support to customers. You will have some experience of customer service as an employee or volunteer. Other key responsibilities within the role will include:
- To help deliver a full range of library services to adults and children, assist in planning, promotion and delivery of hub activities and outreach, such as delivering user education, reading groups or rhyme times
- Support customers to use technology and develop digital skills, confidence and knowledge.
- Work effectively as part of the hub team, contributing to safe opening and closing of buildings, cash handling and room set ups. You may need to work at any site across North Tyneside and there is a requirement to work Saturdays on a rota and occasional evenings.
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