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West Suffolk NHS Foundation Trust, Bury St Edmunds, Suffolk
- Onsite working
- Full time
- Permanent
Posted today, 20 Aug
Job ref: 0438f6f0e1de48bba01d5e1aa2763927
Full Job Description
To develop and maintain the required skills and competencies of a clinical systems specialist including advanced knowledge of the SystmOne EPR, Care Identity Service (CIS) for RA position/workgroup management, RPA development, App development, and various other systems as required.
To effectively monitor, manage and respond to service desk enquiries and communications received through various channels including a service mailbox, hornbill, and a telephony queue.
To establish training requirements, design lesson plans, create training resources, and deliver tailored training sessions to individuals, groups, and services through a range of methods and to varied audiences.
To provide specialist technical support for community clinical systems including issue identification and resolution.
To develop and maintain strong relationships with clinical services and proactively identify where a digital solution could function as an enabler or facilitator of enhanced service delivery.
To understand, inform, promote, and adhere to governance obligations and standards in the context of clinical systems.
We are looking for someone who:o Has in-depth experience with SystmOne in a clinical or digital support role.o Understands digital workflows and clinical system configuration in a healthcare setting.o Is passionate about user-centred design and collaborative working.o Can communicate effectively with both technical and non-technical stakeholders.o Is proactive, organised, and committed to continuous improvement.
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
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