Patient Access Supervisor
Royal Wolverhampton NHS Trust, Wolverhampton
- Full time
- Permanent
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Salary not available. View on company website.
Royal Wolverhampton NHS Trust, Wolverhampton
- Onsite working
- Full time
- Permanent
Posted today, 21 Aug
Job ref: 763f4d7b1b344310a226f603a83b0651
Full Job Description
Hours:
11:30 till 20:00 (1x 30 min lunch + 2x 15 min breaks) = 37.5 hours.
These hours are to support our evening team and suit the needs of the service.
To assist with the co-ordination and management of an efficient and effective Patient Access service. In accordance with Trust policies and procedures, and in the most cost effective manner.
To deputise in the absence of the Deputy Patient Access Manager, and ensure the continuity of the service.
To work as a key member of the team within the department to provide operational supervisory support.
To work under supervision and manage own workload and that of others.
Main duties of the job
To supervise on a day to day basis to ensure your areas are working efficiently.
To work alongside your team and escalate any issues to your line manager.
Ability to communicate clearly both verbally and in written form with all levels of staff within the Trust.
Be able to deal with difficult situations both face to face and over the telephone and also conform to the rules of confidentiality.
We require good computer skills to operate and update several IT software packages used by the Trust and Patient Access.
To provide training, support and guidance to new starters.
Ability to adapt to the changing needs of the service.
To be flexible in order to facilitate the demands of the service.
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as "Good" by CQC. We have achievednumerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
