200 Healthcare / Pharmaceuticals jobs in Durham

An exciting opportunity has arisen for an enthusiastic and experienced Operational Service Manager to join The Newcastle upon Tyne Hospitals NHS Foundation Trust within the Surgical and Specialised Services Clinical Board, based at the Royal Victoria Infirmary . The post holder will be responsible for the Newcastle Eye Centre, a large, tertiary ophthalmology department based at the RVI, but also delivered from a number of outreach sites across the north east. The service includes a large outpatient service (with over 2,400 attendances per week though the service), theatre activity (both daycase and inpatient) and an Emergency Department. The role would include the day-to-day operational management of the services within the Directorate, working closely with the Associate Director of Operations, Matron, Clinical Director and other operational managers within the clinical board, whilst taking the lead in ensuring the delivery of agreed performance targets and quality and safety. Experience of a managing large and complex outpatient service is desirable. + Interview Date: 11 September 2025 + 37 hours 30 minutes/week + You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy. NO AGENCIES PLEASE, The successful candidate would be responsible for influencing the delivery of care to patients by managing and controlling waiting lists, ensuring adequate capacity within area(s) of responsibility, deal with queries and complaints including from patients who may be distressed. and involvement in the investigation of incidents within area(s) of responsibility. You would be responsible for the development and implementation of policies, within the sphere of your responsibility. There would be an expectation that you would support the clinical board management team to ensure a culture that eliminates discrimination, promotes inclusion and values diversity. The role would include developing business and strategic plans in conjunction with the senior management team and supporting service improvement projects. You would be the budget holder for a delegated area of responsibility, supporting the senior management team with the budget setting process. Responsible and accountable for line management of delegated non-clinical groups of staff. including recruitment and selection, monitoring and management of sickness absence, handling disciplines and grievance and managing poor performance as required. Support the senior management team in reducing sickness absence by monitoring attendance, conducting return to work interviews and reviewing performance in conjunction with the Human Resources Department., + To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas. + Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility. + Deputise for members of the Clinical Board management team (as appropriate) when required. + Contribute to the day-to-day operational management of area(s) of responsibility. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion. We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally. We're in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust