Whitstable Medical Practice is seeking a friendly and reliable Patient Co-Ordinator (Receptionist) to join our welcoming team at Estuary View Medical Centre., To be the first point of contact for the patients and visitors, ensuring they are directed to the right service at the right time., For Patients:

Booking appointments face to face and over the phone, undertaking non-clinical triage, and ensuring patients are booked with the right person, in the right place, at the right time.
Act as first point of contact for patient complaints, attempting resolution before escalating to the Surgery Manager/Deputy Manager.
Checking patients in for appointments and directing them to the appropriate waiting area.
Receiving and recording requests for home visits, DN visits, and telephone consultations, and taking messages.
Giving test results to patients or following up when necessary.
Completing RIP forms.
Taking and processing Med3 requests.
Completing appropriate ELight consultations for patients unable to complete an online consultation themselves, to avoid exclusion.
Processing and allocating 111 requests.
Accessing and processing tasks, prioritizing any urgent requests received.
Processing any urgent laboratory requests received by phone.
Liaising with care/residential homes to arrange tests or appointments.
Contacting laboratories to chase, query, or request tests.
Arranging home visits.
Assisting patients with general enquiries.
Opening, date-stamping, and distributing post external and internal mail.
Accessing online consultations and signposting to the right person, place, and time, taking appropriate actions.
Contacting patients on the doctors behalf to arrange follow-ups, prescription collections, and test results.
Ordering ambulances as required by GPs.
Filing prescriptions and recording in the pharmacy book.
Receiving and recording payments for medicals, insurances, overseas visitors, etc., and filing GP letters.
Filling envelopes for mailings and printing practice leaflets, new patient questionnaires, change of address forms, etc.
Monitoring surgeries and clinics.
Ensuring incoming receptionists are notified of relevant information and outstanding matters.
Clearing consulting rooms and leaving them tidy for the next surgery.
Ensuring the post tray is cleared every evening.
Being aware of practice protocols and taking part in their regular updating.
Cancelling and amending appointments when clinical staff are absent due to sickness.
Attending practice training events and completing mandatory training.
Greeting visitors, asking them to sign the visitors book, informing relevant staff, and directing them to the appropriate location.
Adding patient lists to visiting consultants on the practice computer system.
Checking patients in and directing them to the relevant waiting area, staying updated on room usage during each shift.
Assisting patients and visiting consultants with general enquiries.
Passing on correct contact information when patients enquire about external clinics.
Taking deliveries or directing them to the relevant department.

The ideal candidate will have receptionist and administrative experience, along with excellent communication, organisational and IT skills. A positive attitude and the ability to work effectively as part of a team is essential.
Minimum Grade C GCSE or equivalent in English Language and Maths or equivalent qualification., Previous experience of reception, administration and general office work.
Experience of working in a customer service environment.
Experience of working as part of a team., Experience of dealing with the general public.
Previous experience of working in a primary care setting or NHS.
Knowledge of EMIS or other clinical systems., Ability to communicate effectively with people at all levels by telephone, in writing and face to face.
Accuracy and attention to detail.
Excellent organisation skills with the ability to multi-task.
Ability to problem solve and use initiative.
Ability to keep calm under pressure.
Able to work well as part of a team.
Tact, diplomacy and sensitivity.
Ability to deal with sensitive issues and maintain strict confidentiality.
Reliability and flexibility.
Strong IT skills including Microsoft packages.

Whitstable Medical Practice is a forward thinking single practice Primary Care Network (PCN) GP Practice based across 3 sites in Whitstable. There are 23 equity partners looking after over 45'000 patients. There are also 21 Allied Health Professionals directly employed Clinical Pharmacy Team, Frailty Practitioners, Social Prescribers, First Contact Physiotherapists and Mental Health Practitioners.

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