We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Spa Therapist. The Spa Therapist reports to the Spa Manager and is responsible for delivering exceptional spa experiences to guests through a variety of treatments in a luxurious and relaxing environment. This role plays a key part in enhancing guest satisfaction, promoting spa services, and ensuring the highest standards of professionalism, safety, and hygiene., Guest Experience & Service

Greet every guest with genuine warmth and create a calm, welcoming environment that embodies Fairmont's luxury hospitality standards.
Conduct thorough pre-treatment consultations to understand guest needs, preferences, health history, and desired outcomes, customizing each experience accordingly.
Deliver exceptional spa treatments - including a range of massage modalities (Swedish, deep tissue, aromatherapy, hot stone, sports, prenatal, and reflexology), facials, body wraps, scrubs, and specialty therapies - with technical excellence, professionalism, and a personalized touch.
Educate guests on treatments and recommend complementary spa products and services to enhance and extend their experience.
Anticipate and respond to guest needs with discretion, care, and a proactive service mindset, ensuring every interaction leaves a lasting positive impression.
Prepare treatment rooms meticulously, ensuring all equipment, linens, products, and ambient elements (lighting, music, temperature) create a seamless and luxurious environment.
Maintain the highest standards of cleanliness, hygiene, and organization in treatment areas at all times, in full compliance with spa and hotel safety protocols.
Clean, sanitize, and properly store tools, equipment, and products after every treatment, reporting any maintenance or inventory needs promptly.
Maintain accurate, confidential guest treatment records, documenting services provided, observations, and recommendations for future visits.
Communicate guest feedback, concerns, or any operational issues to the Spa Manager in a timely and professional manner.
Actively promote spa services, packages, membership offerings, and seasonal specials in a natural, guest-focused way.
Support retail and treatment upselling opportunities where appropriate, helping guests discover products and experiences that align with their wellness goals.
Participate fully in ongoing training, product knowledge sessions, and professional development to stay current with techniques, trends, and Fairmont brand standards.
Collaborate seamlessly with spa colleagues and other hotel teams to deliver a cohesive, elevated guest journey from arrival through departure.
Uphold Fairmont's core values in every interaction and contribute positively to a supportive, high-performing spa team culture., Flexibility to work a variety of shifts including evenings, weekends, holidays, and extended hours as required by operational needs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·, Diploma or certification in Massage Therapy, Spa Therapy, or related field from a recognized institution.
Current licensure or registration where applicable.
Minimum of 2 years of experience in massage therapy or spa services, preferably in a luxury hotel or resort environment.
Experience providing a variety of spa treatments to guests of diverse needs.
Strong customer service and interpersonal skills.
Ability to work independently and collaboratively as part of a team.
Excellent communication skills, both verbal and written.
Knowledge of hygiene, safety, and spa treatment protocols.
Sales and upselling skills for spa products and services.
Passionate about wellness and enhancing the guest experience.
Professional, courteous, and attentive to guest needs.
Adaptable and thrives in a dynamic, fast-paced environment.
Detail-oriented with a commitment to high standards.
Positive, reliable, and self-motivated.
Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
Foster an inclusive environment where every individual feels valued and respected

Fairmont Hotels & Resorts
Opportunities for growth and development, mentorship, and international mobility
Health insurance, retirement savings plans, and comprehensive wellness programs
Worldwide travel discounts and preferred rates across the Accor portfolio
A supportive, inclusive culture grounded in respect, teamwork, and professional development

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