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Outpatients Administrator...

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London North West Healthcare NHS Trust, Greenhill, Harrow

  • Part time
  • Permanent

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Posted today, 21 May

Staff Nurse (Bromley Comm...

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St Christopher's Hospice, Orpington, Greater London

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Cleaning Operative

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Royal Mail, Hoddesdon, Hertfordshire

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SRL Traffic Systems, Romford, Greater London

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Swimming Instructors

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Impulse Leisure, Orsett Heath, Thurrock

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Senior Support Worker/Tea...

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Instant Care Solutions Limited, Hounslow

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Cleaning Operative

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AIM Commerical Cleaning, Greenhithe, Dartford

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Imaging Assistant Supervi...

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Imperial College Healthcare NHS, Wormwood Scrubs, Hammersmith and Fulham

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HGV Class 2 Driver - Nigh...

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Fm Conway, Waddon, Croydon

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Business Administrator - ...

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HM Prison & Probation Service, West Thamesmead, Greenwich

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Locum Consultant Dermatol...

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Epsom and St Helier University Hospitals, Ewell, Surrey

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Thamesmead School, Shepperton, Surrey

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Trainings Product Manager

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Mastercard, City of Westminster

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English Coordinator

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EK Outreach Services Ltd, Brownswood Park, Hackney

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Outpatients Administrator & Receptionist | London North West University Healthcare NHS Trust

Salary not available. View on company website.

London North West Healthcare NHS Trust, Greenhill, Harrow

  • Onsite working
  • Part time
  • Permanent

Posted today, 21 May

Job ref: 503b25910f3b4dd79b4ebfdddf3a2149

Full Job Description

We currently have vacancies to work as part of the Outpatients Department multi-disciplinary team, providing an efficient administrative and Outpatient reception service Record all outpatient attendances (cashing-up) on the Patient Access System Book follow-up appointments, discharge back to the GP and/or add to waiting lists File documents according to Information Governance policy Communicate with patients, visitors and staff in a professional and courteous manner Communicate effectively using all available forms of communication Maintain an uncluttered and tidy reception area Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces Support the Managers and Supervisors in developing a patient focused service.,

  • Complete appointment outcomes such as booking patient follow-up appointments, discharging back to the GP or adding to waiting lists as indicated on the manual or electronic outcomes forms within stipulated timeframes
  • Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
  • Ensure that all patients attending in person are checked in
  • Ensure all patient information is complete and up to date on the Trust ERS
  • Identify, investigate and correct ERS discrepancies ensuring GP and personal contact details are accurate and up to date
  • Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards
  • Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
  • Be a calm, supportive, flexible and adaptable member of the team
  • Deal with all enquiries in a professional and co-operative manner
  • Respond politely but firmly with people behaving antisocially and report and record any abuse including verbal abuse
  • Answer all telephone calls within 3 rings, redirect queries to the appropriate person using available information and initiative and send messages via email where possible
  • Provide non-clinical advice and guidance regarding appointments
  • Process patient data and appointments using the Trust ERS
  • Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act
  • Redistribute and file appropriate documents according to Information Governance policy General Manager Service Manager Assistant Service Manager Admin Manager / Rota Co-Ordinator Supervisor X 4 Receptionist
  • Maintain an uncluttered and tidy reception area
  • Maintain reception areas in a hygienic and sanitary condition including the cleaning and wiping down of protective screens, counter tops, work benches/desks, electronic and telephonic equipment and printers
  • Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision
  • Be a proactive problem solver and encourage team-wide problem solving
  • Support the Service Manager and Supervisors in developing a patient focused service
  • Have a comprehensive understanding of reception roles, outpatient clinics, appointment booking, cashing up and Outcomes processes
  • Ensure the regular maintenance of equipment, reporting problems to relevant departments and managers
  • Complete staff surveys and audits
  • Maintain grooming and dress standards, in accordance with departmental/Trust policy
  • Assist in supporting and mentoring of new team members
  • Attend annual appraisals and review objectives regularly
  • Attend, complete, and apply all mandatory training

    London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
  • Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:
  • Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
  • St Mark's Hospital: an internationally renowned specialist centre for bowel disease
  • Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
  • Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
  • We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

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