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Deputy Director Fraud and Error
Salary not available. View on company website.
Cabinet Office, Newcastle upon Tyne
- Onsite working
- Full time
- Temporary
Posted 1 week ago, 17 May
Job ref: 11b224f8f7d14ffd9cd65eccb7488460
Full Job Description
The Deputy Director for Fraud and Error will serve as a strategic leader responsible for shaping and delivering the IBCA's approach to counter-fraud, quality assurance, and continuous improvement.
This pivotal role involves building and leading a dedicated Fraud and Error team (Service Integrity and Innovation), developing robust counter-fraud strategies, and ensuring these processes are effectively embedded across IBCA operations.
The successful candidate will provide assurance to key external stakeholders regarding the organisation's integrity and resilience, and will work collaboratively with Data, Communications, Design, and Operational teams to proactively identify and mitigate fraud risks.
They will also lead the development and implementation of a comprehensive Quality Assurance framework that enhances customer service and promotes learning from errors.
In addition, the Deputy Director will oversee the development of a high-performing team, ensuring operational flexibility to respond swiftly to emerging risks and priorities. As a senior leader, they will provide wider operational leadership, driving performance improvements and fostering a culture of innovation and continuous learning.
This role requires you to use your counter fraud senior leader experience and a inspiring and influential leader, capable of managing multiple priorities under pressure, leading organisational change, and influencing at senior levels both internally and externally., + Build an expert Service Integrity and Improvement team which will champion counter-fraud, quality assurance and continuous improvement across IBCA Operations
+ Develop IBCA's counter-fraud strategic approach and implement and lead its counter-fraud operational organisation
+ Provide assurance to highly-influential external stakeholders about the robustness and evolution of IBCA's counter-fraud processes
+ Establish a strong understanding of the fraud risk and threats for IBCA and ensure the "fraud voice" is heard strongly by working closely with Data, Design, Communications and Operational colleagues to implement the required Prevent, Detect and Intelligence gathering capabilities
+ Build and embed IBCA's Quality Assurance approach to ensure it helps to build excellent customer service and is founded upon continuous improvement and learning from errors
+ Lead the recruitment and development of a team that provides the fraud, Quality Assurance and Continuous Improvement expertise required to protect the organisation and Infected Blood Scheme.
+ Lead a delivery team ensuring an infrastructure is in place which enables the team to be flexible to adapt and respond to emerging Service Integrity risks, issues and priorities.
+ Provide wider leadership and accountability for the wider IBCA Operational Senior Leadership Team, 1. A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
2. A Statement of Suitability (no longer than 1250 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
Failure to complete both sections of the online application form (CV and Statement of Suitability) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.
As part of the online application process, you will be asked a number of diversity-related questions. If you do not wish to provide a declaration on any of the particular characteristics, you will have the option to select 'prefer not to say'. See the Civil Service Diversity and Inclusion Strategy for more information.
Should you encounter any issues with your online application please get in touch with us via: scscandidate.grs@cabinetoffice.gov.uk
Assessment
Your application will be acknowledged when it is received.
A panel, including the hiring manager, will assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the 'Person Specification' section. Failure to address any or all of these may affect your application.
The timeline further down this page indicates the date by which decision is expected to be made, and all longlisted and shortlisted candidates will be advised of the outcome as soon as possible thereafter.
If you are shortlisted, you may be asked to take part in a series of assessments which could include psychometric tests and/or a staff engagement exercise. These assessments will not result in a pass or fail decision. Rather, they are designed to support the panel's decision making and highlight areas for the panel to explore further at interview. For more information about the assessment process, please follow this link: https://scs-assessments.co.uk/
If you are successful at the application stage, you will be invited to attend a panel interview, in order to have a more in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. We will be assessing against the success profile Behaviours and strengths at interview.
Full details of the assessment process will be made available to shortlisted candidates. If you are required to prepare a presentation for the final interview you will be given the subject in advance.
Offer
If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies in the Civil Service requiring the same skills and experience could be offered to candidates on the reserve list without the need for a new competition.
Regardless of the outcome, we will notify all candidates as soon as possible.
We can send you a copy of any report for any assessment that you may have undergone as part of the recruitment process (if requested).
Indicative Timeline
We will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates for assessments or interviews. You are therefore asked to note the below timetable, exercising flexibility through the recruitment and selection process, in order to meet the dates given. Please note that these dates may be subject to change.
The anticipated timetable is as follows:
Advert Close Date: 23:55, Sunday 8th June 2025
Shortlist: Week commencing 16th June 2025
Assessment: Week commencing 1st July 2025
Interview: Week commencing 21st July 2025
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service at: scscandidate.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
+ Complete the 'assistance required' section in the 'personal information' page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Reserve lists
A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitable vacancies across government for candidates who are considered appointable following interview.
Further Information
If you are experiencing accessibility problems with any attachments on this advert, please contact: scscandidate.grs@cabinetoffice.gov.uk
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
+ Think innovatively, identifying opportunities for continuous improvement and efficiencies at a time of significant challenge and pressure on the organisation to deliver
+ Strong experience of leading highly successful and flexible operational teams in a highly challenging environment
+ Wider operational leadership experience which can help IBCA Operations to achieve its full potential D
Essential Criteria:
+ Have current or very recent counter-fraud operational leadership experience at senior levels
+ Experience of advocating an organisation's strategic approach for countering-fraud and of implementing that approach across Operations
+ A background in devising and implementing an organisation's Quality Assurance approach
+ Ability to deliver results at pace, driving performance improvement whilst often leading across multiple competing priorities at any one time
+ An exceptional, engaging and inspirational leader, with the capability to lead others through change, ensuring an organisation can adapt and respond to different fraud and Quality Assurance trends
+ Personal gravitas to influence and challenge at senior levels both within and outside an organisation
Alongside your salary of £76,000, Cabinet Office contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides., Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career within the Department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you'll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you'll be entitled to a large range of benefits.
This includes:
+ 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years' service. This is in addition to 8 public holidays.
+ This will be complimented by one further day paid privilege entitlement to mark the King's Birthday;
+ A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire;
+ Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers;
+ Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax- Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers, so please check how the policy would work for you here;
+ Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle;
+ The opportunity to use onsite facilities including fitness centres and staff canteens (where applicable); and occupational sick pay.
This pivotal role involves building and leading a dedicated Fraud and Error team (Service Integrity and Innovation), developing robust counter-fraud strategies, and ensuring these processes are effectively embedded across IBCA operations.
The successful candidate will provide assurance to key external stakeholders regarding the organisation's integrity and resilience, and will work collaboratively with Data, Communications, Design, and Operational teams to proactively identify and mitigate fraud risks.
They will also lead the development and implementation of a comprehensive Quality Assurance framework that enhances customer service and promotes learning from errors.
In addition, the Deputy Director will oversee the development of a high-performing team, ensuring operational flexibility to respond swiftly to emerging risks and priorities. As a senior leader, they will provide wider operational leadership, driving performance improvements and fostering a culture of innovation and continuous learning.
This role requires you to use your counter fraud senior leader experience and a inspiring and influential leader, capable of managing multiple priorities under pressure, leading organisational change, and influencing at senior levels both internally and externally., + Build an expert Service Integrity and Improvement team which will champion counter-fraud, quality assurance and continuous improvement across IBCA Operations
+ Develop IBCA's counter-fraud strategic approach and implement and lead its counter-fraud operational organisation
+ Provide assurance to highly-influential external stakeholders about the robustness and evolution of IBCA's counter-fraud processes
+ Establish a strong understanding of the fraud risk and threats for IBCA and ensure the "fraud voice" is heard strongly by working closely with Data, Design, Communications and Operational colleagues to implement the required Prevent, Detect and Intelligence gathering capabilities
+ Build and embed IBCA's Quality Assurance approach to ensure it helps to build excellent customer service and is founded upon continuous improvement and learning from errors
+ Lead the recruitment and development of a team that provides the fraud, Quality Assurance and Continuous Improvement expertise required to protect the organisation and Infected Blood Scheme.
+ Lead a delivery team ensuring an infrastructure is in place which enables the team to be flexible to adapt and respond to emerging Service Integrity risks, issues and priorities.
+ Provide wider leadership and accountability for the wider IBCA Operational Senior Leadership Team, 1. A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
2. A Statement of Suitability (no longer than 1250 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
Failure to complete both sections of the online application form (CV and Statement of Suitability) will mean the panel only have limited information on which to assess your application against the criteria in the person specification.
As part of the online application process, you will be asked a number of diversity-related questions. If you do not wish to provide a declaration on any of the particular characteristics, you will have the option to select 'prefer not to say'. See the Civil Service Diversity and Inclusion Strategy for more information.
Should you encounter any issues with your online application please get in touch with us via: scscandidate.grs@cabinetoffice.gov.uk
Assessment
Your application will be acknowledged when it is received.
A panel, including the hiring manager, will assess your application to select those demonstrating the best fit with the role by considering the evidence you have provided against the criteria set out in the 'Person Specification' section. Failure to address any or all of these may affect your application.
The timeline further down this page indicates the date by which decision is expected to be made, and all longlisted and shortlisted candidates will be advised of the outcome as soon as possible thereafter.
If you are shortlisted, you may be asked to take part in a series of assessments which could include psychometric tests and/or a staff engagement exercise. These assessments will not result in a pass or fail decision. Rather, they are designed to support the panel's decision making and highlight areas for the panel to explore further at interview. For more information about the assessment process, please follow this link: https://scs-assessments.co.uk/
If you are successful at the application stage, you will be invited to attend a panel interview, in order to have a more in-depth discussion of your previous experience and professional competence in relation to the criteria set out in the Person Specification. We will be assessing against the success profile Behaviours and strengths at interview.
Full details of the assessment process will be made available to shortlisted candidates. If you are required to prepare a presentation for the final interview you will be given the subject in advance.
Offer
If we receive applications from more suitable candidates than we have vacancies for at this time, we may hold suitable applicants on a reserve list for 12 months, and future vacancies in the Civil Service requiring the same skills and experience could be offered to candidates on the reserve list without the need for a new competition.
Regardless of the outcome, we will notify all candidates as soon as possible.
We can send you a copy of any report for any assessment that you may have undergone as part of the recruitment process (if requested).
Indicative Timeline
We will try and offer as much flexibility as we can, but it may not be possible to offer alternative dates for assessments or interviews. You are therefore asked to note the below timetable, exercising flexibility through the recruitment and selection process, in order to meet the dates given. Please note that these dates may be subject to change.
The anticipated timetable is as follows:
Advert Close Date: 23:55, Sunday 8th June 2025
Shortlist: Week commencing 16th June 2025
Assessment: Week commencing 1st July 2025
Interview: Week commencing 21st July 2025
Reasonable adjustments
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service at: scscandidate.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
+ Complete the 'assistance required' section in the 'personal information' page of your application form to provide information we should be aware of that will enable us to support you further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
Reserve lists
A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitable vacancies across government for candidates who are considered appointable following interview.
Further Information
If you are experiencing accessibility problems with any attachments on this advert, please contact: scscandidate.grs@cabinetoffice.gov.uk
Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at: https://www.childcarechoices.gov.uk.
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
+ Think innovatively, identifying opportunities for continuous improvement and efficiencies at a time of significant challenge and pressure on the organisation to deliver
+ Strong experience of leading highly successful and flexible operational teams in a highly challenging environment
+ Wider operational leadership experience which can help IBCA Operations to achieve its full potential D
Essential Criteria:
+ Have current or very recent counter-fraud operational leadership experience at senior levels
+ Experience of advocating an organisation's strategic approach for countering-fraud and of implementing that approach across Operations
+ A background in devising and implementing an organisation's Quality Assurance approach
+ Ability to deliver results at pace, driving performance improvement whilst often leading across multiple competing priorities at any one time
+ An exceptional, engaging and inspirational leader, with the capability to lead others through change, ensuring an organisation can adapt and respond to different fraud and Quality Assurance trends
+ Personal gravitas to influence and challenge at senior levels both within and outside an organisation
Alongside your salary of £76,000, Cabinet Office contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides., Whatever your role, we take your career and development seriously, and want to enable you to build a really successful career within the Department and wider Civil Service. It is crucial that our employees have the right skills to develop their careers and meet the challenges ahead, and you'll benefit from regular performance and development reviews to ensure this development is ongoing. As a Civil Service employee, you'll be entitled to a large range of benefits.
This includes:
+ 25 days annual leave on entry, increasing on a sliding scale to 30 days after 5 years' service. This is in addition to 8 public holidays.
+ This will be complimented by one further day paid privilege entitlement to mark the King's Birthday;
+ A competitive contributory pension scheme that you can enter as soon as you join where we will make a significant contribution to the cost of your pension; where your contributions come out of your salary before any tax is taken; and where your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire;
+ Generous paid maternity and paternity leave which is notably more than the statutory minimum offered by many other employers;
+ Childcare benefits (policy for new employees as of 5 April 2018): The government has introduced the Tax- Free Childcare (TFC) scheme. Working parents can open an online childcare account and for every £8 they pay in, the government adds £2, up to a maximum of £2000 a year for each child or £4000 for a disabled child. Parents then use the funds to pay for registered childcare. Existing employees may be able to continue to claim childcare vouchers, so please check how the policy would work for you here;
+ Interest-free loans allowing you to spread the cost of an annual travel season ticket or a new bicycle;
+ The opportunity to use onsite facilities including fitness centres and staff canteens (where applicable); and occupational sick pay.
Copy the direct link to this job
www.jobs24.co.uk/job/deputy-director-fraud-error-125105160