IT Operations Manager, GN...
Salary not available. View on company website.
Burberry, West Street, Kent
- Full time
- Permanent
Apply on company site
Posted today, 11 Jul
Project Technical Lead (W...
Salary not available. View on company website.
Stantec, St Leonard's Street, Tonbridge and Malling
- Full time
- Permanent
Apply on company site
Posted today, 11 Jul
Mobile Funeral Director
Salary not available. View on company website.
DIGNITY FUNERALS LIMITED, Maidstone
- Full time
- Permanent
Apply on company site
Posted today, 11 Jul
Head of Property
Salary not available. View on company website.
Essex County Council, Chelmsford
- Full time
- Permanent
Apply on company site
Posted 1 day ago, 10 Jul
Product Manager, M365
Salary not available. View on company website.
Burberry, West Street, Kent
- Full time
- Permanent
Apply on company site
Posted 1 day ago, 10 Jul
Catchment Strategy Lead
Salary not available. View on company website.
South East Water, Snodland, Kent
- Full time
- Permanent
Apply on company site
Posted 1 day ago, 10 Jul
Asset Planner
Salary not available. View on company website.
South East Water, Snodland, Kent
- Full time
- Permanent
Apply on company site
Posted 1 day ago, 10 Jul
Customer Service Account ...
Salary not available. View on company website.
Ground Control, Billericay, Essex
- Full time
- Permanent
Apply on company site
Posted 1 day ago, 10 Jul
Performance & Business Ma...
Salary not available. View on company website.
NatWest Group, Chalkwell, Southend-on-Sea
- Full time
- Permanent
Apply on company site
Posted 1 day ago, 10 Jul
Transport Manager
Salary not available. View on company website.
Copart UK Limited, Rochford
- Full time
- Permanent
Apply on company site
Posted 2 days ago, 9 Jul
Head of Investment
Salary not available. View on company website.
MHS Homes, Chatham, Medway
- Full time
- Permanent
Apply on company site
Posted 2 days ago, 9 Jul
External Trusteeopen
Salary not available. View on company website.
Anglia Ruskin University, Chelmsford
- Full time
Apply on company site
Posted 2 days ago, 9 Jul
Matron - Acute Children a...
Salary not available. View on company website.
Medway NHS Foundation Trust, Brompton, Medway
- Full time
- Permanent
Apply on company site
Posted 3 days ago, 8 Jul
Register Your Interest - ...
Salary not available. View on company website.
Unilever, Southend-on-Sea
- Full time
- Graduate programme
Apply on company site
Posted 3 days ago, 8 Jul
Service Leader, UC Servic...
Salary not available. View on company website.
Department for Work and Pensions (DWP), Fryerns, Basildon
- Full time
- Permanent
Apply on company site
Posted 3 days ago, 8 Jul
Plant Manager / Engineeri...
Salary not available. View on company website.
Tarmac Trading Limited, Mucking, Thurrock
- Full time
- Permanent
Apply on company site
Posted 3 days ago, 8 Jul
Contracts and Compliance ...
£40000-£45000
HCRG Care Group, Chelmsford
- Full time
- Temporary
Apply on company site
Posted 3 days ago, 8 Jul
Technical Engineering Man...
Salary not available. View on company website.
Sodexo, Maidstone
- Full time
- Permanent
Apply on company site
Posted 4 days ago, 7 Jul
UX Designer - Developer e...
Salary not available. View on company website.
Canonical Ltd., Can be based anywhere.
- Full time
- Permanent
Apply on company site
Posted 4 days ago, 7 Jul
Service Delivery Manager
Salary not available. View on company website.
Commercial Ltd, St Leonard's Street, Tonbridge and Malling
- Full time
- Permanent
Apply on company site
Posted 4 days ago, 7 Jul
Salary not available. View on company website.
Burberry, West Street, Kent
- Onsite working
- Full time
- Permanent
Posted today, 11 Jul
Job ref: 17aaaab5c7094a18b1b4d064990cd9ab
Full Job Description
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As the IT Operations Manager GN&I at Burberry, you will manage the
day-to-day operational performance of IT services across our global network & Infrastructure environment. This role is responsible for coordinating activities across multiple third-party suppliers and ensuring smooth service delivery in line with SLAs. You will also play a key role in overseeing demand planning for internal engineering resources to ensure timely support for ongoing operations and project requirements.
This IT Operations Manager GN&I role is offered on a permanent, full time basis and will be based in our Queen Street, Leeds office.
RESPONSIBILITIES
-Coordinate and manage daily IT operations across multiple third-party vendors, ensuring services are delivered in line with contractual SLAs and performance expectations
-Act as the central point for operational coordination, incident escalation, and service issue resolution between vendors, internal teams, and stakeholders
-Lead regular service review meetings with suppliers, track KPIs, and drive continuous improvement initiatives to optimize vendor performance
-Oversee and facilitate demand planning for internal engineering resources, ensuring adequate capacity to support operational workloads and IT projects
-Work with delivery and project management teams to align resource availability with upcoming workstreams and service priorities
-Maintain robust ITSM processes (incident, problem, change, request) and ensure tickets are resolved efficiently and documented appropriately
-Support infrastructure and service operations activities, including patching, monitoring, availability management, and reporting
-Ensure all supplier-related processes comply with internal governance, SIAM, audit controls, and security standards
PERSONAL PROFILE
-Extensive experience in IT operations or infrastructure service coordination
-Proven track record in managing and coordinating third-party IT service providers and outsourcing partners
-Experience with IT service management tools (e.g., Helix, Jira Service Management) and strong understanding of ITIL processes
-Strong analytical skills for tracking performance metrics, planning capacity, and reporting
-Ability to manage multiple operational priorities and work cross-functionally with technical and non-technical teams
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Extensive experience in IT operations or infrastructure service coordination
-Proven track record in managing and coordinating third-party IT service providers and outsourcing partners
-Experience with IT service management tools (e.g., Helix, Jira Service Management) and strong understanding of ITIL processes
-Strong analytical skills for tracking performance metrics, planning capacity, and reporting
-Ability to manage multiple operational priorities and work cross-functionally with technical and non-technical teams
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
As the IT Operations Manager GN&I at Burberry, you will manage the
day-to-day operational performance of IT services across our global network & Infrastructure environment. This role is responsible for coordinating activities across multiple third-party suppliers and ensuring smooth service delivery in line with SLAs. You will also play a key role in overseeing demand planning for internal engineering resources to ensure timely support for ongoing operations and project requirements.
This IT Operations Manager GN&I role is offered on a permanent, full time basis and will be based in our Queen Street, Leeds office.
RESPONSIBILITIES
-Coordinate and manage daily IT operations across multiple third-party vendors, ensuring services are delivered in line with contractual SLAs and performance expectations
-Act as the central point for operational coordination, incident escalation, and service issue resolution between vendors, internal teams, and stakeholders
-Lead regular service review meetings with suppliers, track KPIs, and drive continuous improvement initiatives to optimize vendor performance
-Oversee and facilitate demand planning for internal engineering resources, ensuring adequate capacity to support operational workloads and IT projects
-Work with delivery and project management teams to align resource availability with upcoming workstreams and service priorities
-Maintain robust ITSM processes (incident, problem, change, request) and ensure tickets are resolved efficiently and documented appropriately
-Support infrastructure and service operations activities, including patching, monitoring, availability management, and reporting
-Ensure all supplier-related processes comply with internal governance, SIAM, audit controls, and security standards
PERSONAL PROFILE
-Extensive experience in IT operations or infrastructure service coordination
-Proven track record in managing and coordinating third-party IT service providers and outsourcing partners
-Experience with IT service management tools (e.g., Helix, Jira Service Management) and strong understanding of ITIL processes
-Strong analytical skills for tracking performance metrics, planning capacity, and reporting
-Ability to manage multiple operational priorities and work cross-functionally with technical and non-technical teams
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Extensive experience in IT operations or infrastructure service coordination
-Proven track record in managing and coordinating third-party IT service providers and outsourcing partners
-Experience with IT service management tools (e.g., Helix, Jira Service Management) and strong understanding of ITIL processes
-Strong analytical skills for tracking performance metrics, planning capacity, and reporting
-Ability to manage multiple operational priorities and work cross-functionally with technical and non-technical teams
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Copy the direct link to this job
www.jobs24.co.uk/job/it-operations-manager-gn-i-125364167
Jobs by core skill
Executive / Management / Consulting