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Operations Manager - Gas Planning
£55740
Sanctuary Group, Blacon, Cheshire West and Chester
- Onsite working
- Full time
- Temporary
Posted 1 week ago, 23 Jul
Job ref: 74bcd75f46d647ad9fba83a90c170d9a
Full Job Description
- Leading the national planning team on operational delivery of gas compliance servicing and repairs, ensuring services are delivered in line with regulatory requirements, KPIs, and SLAs, while maintaining a high-quality, cost-effective and customer-focused approach
- Enhance customer satisfaction and engagement by embedding a customer-first culture across the gas planning team, aligning service delivery with Sanctuary's values and strategic objectives
- Champion operational excellence and compliance by benchmarking against industry best practices, leading improvement initiatives, and fostering a culture of learning and accountability
- Manage the coordination and maintenance of strong working relationships with internal delivery teams, compliance leads, and external stakeholders to ensure seamless service delivery and continuous improvement
Recent experience in a similar role managing planning and scheduling functions within a gas compliance or property maintenance environment - Significant experience in delivering high-quality, customer-focused services within a regulated environment, ensuring safety and compliance
- Proven ability to lead multidisciplinary teams, manage KPIs and deliver service improvements
- Proven knowledge of relevant regulations, legislation and good practice
- This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence.
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives., View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. - 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £55,740 per annum
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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