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Department for Environment, Food & Rural Affairs (DEFRA), Adamsdown, Caerdydd - Cardiff
- Onsite working
- Full time
- Temporary
Posted 2 days ago, 23 Jul
Job ref: df18fad999954b068dbb1cddff870e49
Full Job Description
Thank you for considering the role of Chief Operating Officer for the UK Extended Producer Responsibility for Packaging (pEPR) Scheme Administrator, PackUK.
The successful applicant will be a senior leader at the heart of one of the most important and powerful environmental reforms of our time, shaping and leading an organisation that will make a direct contribution to the achievement of net zero by 2050 while boosting the economy.
pEPR is at the heart of the UK's transition to a circular economy. It places a legal obligation on packaging producers to may the full net costs of collecting and disposing of the packaging they place on the market. It will incentivise these businesses to reduce unnecessary packaging, adopt more recyclable alternatives and maximise packaging reuse and refill. It will provide much needed investment into the UK's collection and recycling infrastructure, supporting better services for householders across the UK. The pEPR scheme came into effect in January 2025, and its administrator (PackUK) is responsible for delivering the services and systems that underpin its operation.
The Chief Operating Officer will be responsible for the end-to-end operation of packaging data collection, invoicing, fee collection and local authority payment systems. The Chief Operating Officer must also lead PackUK's engagement with the regulators of the UK so the scheme operates fairly and robustly. The Chief Operating Officer must ensure that the systems and services of PackUK fulfil the organisation's legal obligations in a way that delivers value for money and minimises the burdens on businesses.
PackUK brings together talented individuals who are passionate about recycling and the environment. We are looking for a senior leader who can build and develop a high performing, collaborative and user-focused operations team. The applicant must be a strong leader; perform as a role model who inspires others across the function; has an established track record of senior leadership and proven ability to build and operate effective digital systems, customer support system and financial transactions. The candidate must have a clear dedication to the delivery of high-quality services. They must be capable of operating as a catalyst for change and service improvement across the wider packaging reform scheme., This is a permanent appointment for the long-term operation of the organisation. The Chief Operating Officer will report to the Chief Executive of the pEPR Scheme Administrator (SA) but work closely with senior leaders across the four UK nations.
You will be responsible for the areas of the SA that deal with finance and operations, providing robust leadership of teams specifically related to:
+ Project Management and Delivery
+ Digital Delivery and leading the iteration of the pEPR digital service
+ Maintaining a strong working relationship with Defra's Digital, Data and Technology Security (DDTS)
+ Finance including Fraud, Risk and Error
+ Service Ownership
+ Customer Support
+ Contract Management
+ Financial Services Supplier
+ Recyclability Assessment Methodology
The responsibilities will include:
Leadership: You will represent the UK pEPR externally and across a range of forums within the governments of the four UK nations. You will lead the operational teams and mobilise them to deliver the Administrator's functions and priorities. You will manage performance to ensure the highest standards of consistency so that delivery is reached and maintained; work together with stakeholders to reflect strategic priorities and direction, including increasing industry engagement, incorporating appropriate, international best practice.
Operations: You will lead the operation of the SA and ensure a smooth transition from introduction to an operational phase. You will ensure the Administrator's services are accessible, secure, performant, scalable, and sustainable, ensuring they are planned for continuous improvement. You will produce the SA's Annual Report and all other reporting documents. You will develop and utilize systems to monitor the progress and achievements of SA delivery and its desired environmental outcomes. You will ensure that customer feedback, complaints and appeals are dealt with in an appropriate, timely and transparent manner.
Service ownership: You will be accountable for the delivery, testing and quality of the pEPR end-to-end service. You will provide the connection between multidisciplinary business areas, delivery team and stakeholders, ensure the necessary business processes are developed and followed. You will participate in the governance of the service, including acting as a point of escalation for the delivery teams. You own the budget and allocate funding to areas of the service based on priorities. You will be responsible for communicating the benefits and performance of the EPR end to end service and be responsible for the successful operation and continuous improvement of the service
Structure: You will draw on and apply international best practice in EPR scheme administration using organisational functions and business operations to ensure that the SA develops best practice. You will establish a system of review and continuous improvement of the Administrator's functions and their operational processes. You will embed expertise and knowledge within the team from across the recycling and packaging sectors, including packaging producers and local authorities, and its governance structures. You will ensure that outsourcing and contracts are managed to guarantee delivery requirements and exhibit value for money.
Finance: You will be responsible for managing the estimated c£1.5 billion budget of the Administrator; ensuring there are robust methods in place for effective monitoring and control of auditing, financial planning, and forecasting; complete analyses to minimize risks of fraud and error; manage the Financial Services contract ensuring value for money, but maintaining a quality service, and alignment to financial best practice. You will ensure all financial and additional reporting requirements are met within set KPI's, initiate safeguarding for devolved governments and any other interested parties to allow full engagement and alignment.
Strategy: While led by PackUK's Chief Strategy Office, you will contribute to the development of the strategy for the UK pEPR scheme, working across the four UK nations and with organisations across the recycling and packaging sectors, to ensure that it can be applied in an equitable and robust manner. This should include packaging producers, local authorities and regulators across the UK. There are approximately 7,000 'obligated producers' expected to join the UK pEPR scheme and you must ensure that these stakeholders are provided with due consideration through regular engagement and effective involvement in the decision making and governance. This is part of how the scheme will achieve its goal of establishing an effective circular economy in the use of all packaging. You will develop and embed the strategic priorities of the SA to support the delivery of pEPR objectives and functions provided by the organisation in its underpinning legislation. You will be
supported by a senior leadership team and the wider SA team., A sift will be conducted against the key criteria above and will assess your experience. Applications will be assessed by the selection panel and shortlisted.
Staff Engagement Exercise
This assessment will not result in a pass or fail decision. Rather, it is designed to support the panel's decision-making and highlight areas for the panel to explore further at interview.
Full details of the assessment process will be provided to shortlisted candidates at the earliest opportunity.
For further information regarding the assessments please visit - https://scs-assessments.co.uk/
Interviews
You will be asked to attend a in-person panel interview, in order to have a more in-depth discussion of your previous experience and professional competence in relation to the essential criteria for the role. As part of the interview, we may ask you to prepare and present a short presentation or undertake a practical desktop exercise. This will be confirmed in the interview invitation. We will also ask some strengths-based questions.
As part of the interview, we may ask you to prepare and present a short presentation and will confirm the topic in the interview invitation.
We will assess you against these behaviours during the selection process:
Leadership, Managing a Quality Service, Making Effective Decisions, and Changing and Improving.
Other Information
Please let us know what adjustments we can put in place to help you through the recruitment process if you are disabled.
Candidates who pass the interview criteria but are not offered a post may be kept on a reserve list for 12 months and may be offered similar roles across the department.
Defra Is committed to 'name blind' sifting. That means that identifying characteristics such as your name, gender, age, or address are removed from your application until after shortlisting for interview has taken place.
Security check will be BPSS (unless based in London where CTC will be required)
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The successful candidate must have direct and extensive experience of designing and operating systems and services in relation to high value financial transactions. They must have experience working in highly regulated environments and ideally come with direct experience of the packaging value chain. They must have the ability to visualise how the operational arrangements that underpin the pEPR scheme can develop and improve, bringing the packaging value chain along the journey to success.
You will need the ability to -
+ Build relationships with all people regardless of their background;
+ Become a key advisor and partner by applying your skills to drive a positive, inclusive and authentic organisational culture;
+ Have the capability to take people - both within the organisation and across the wider network of stakeholders - with you;
+ Inspire and empower people at all levels; and
+ Adapt best practice methods and techniques in EPR design and operation from around the world.
Fundamental to the role is the emphasis we place on candidate's personal qualities. As this is a newly formed scheme you will be expected to display excellent networking and collaboration skills and ensure operational excellent
If you have the blend of skills, experience and enthusiasm to support us through this exciting new era of complex change and beyond, we look forward to hearing from you., It is important that you provide strong evidence and examples of proven experience in each of the following in your application:
+ Managing a Quality Service: Experience delivering and leading the operations of end-to-end systems and services, including high value financial transactions; experience of service ownership; evidence of an ability to drive and deliver continuous improvement, efficiency and value for money;
+ Achieving Commercial Outcomes: Experience managing commercial relationships and delivery arrangements actively and effective to provide ongoing value for money; ability to make strategic choices on spend and use financial and management information effectively in decisions; ability to understand and manage risks and cost-drivers in the context of regulatory requirements and strategic priorities. Digital literacy and technical understanding to work collaboratively with digital delivery partners. Solid understanding of emerging technologies e.g, AI, Blockchain, Cloud Computing and big data analytics
+ Strong team leadership skills - Experience in establishing and leading operations, delivery and finance teams; inspiring confidence, transforming high performing multidisciplinary teams; setting strategic direction to meet business needs. Being an open leader and people manager who can lead and improve through ambiguity; proven ability to manage all aspects of performance management.
+ Strong personal resilience - Must have the ability to balance competing demands and tight timescales, whilst remaining calm under pressure, concurrently maintaining immaculate attention to detail.
+ Communication skills - Must be a highly effective communicator with the ability to present complex issues eloquently, concisely and confidently to a diverse set of audiences, whilst remaining an active listener.
Desirable criteria
+ Experience in the packaging and recycling sectors - Proven experience or expertise gained from working within the packaging and recycling sectors is required.
+ Experience of inter-governmental working, ideally with the devolved governments of the UK.
Alongside your salary of £81,000, Department for Environment, Food and Rural Affairs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
The successful applicant will be a senior leader at the heart of one of the most important and powerful environmental reforms of our time, shaping and leading an organisation that will make a direct contribution to the achievement of net zero by 2050 while boosting the economy.
pEPR is at the heart of the UK's transition to a circular economy. It places a legal obligation on packaging producers to may the full net costs of collecting and disposing of the packaging they place on the market. It will incentivise these businesses to reduce unnecessary packaging, adopt more recyclable alternatives and maximise packaging reuse and refill. It will provide much needed investment into the UK's collection and recycling infrastructure, supporting better services for householders across the UK. The pEPR scheme came into effect in January 2025, and its administrator (PackUK) is responsible for delivering the services and systems that underpin its operation.
The Chief Operating Officer will be responsible for the end-to-end operation of packaging data collection, invoicing, fee collection and local authority payment systems. The Chief Operating Officer must also lead PackUK's engagement with the regulators of the UK so the scheme operates fairly and robustly. The Chief Operating Officer must ensure that the systems and services of PackUK fulfil the organisation's legal obligations in a way that delivers value for money and minimises the burdens on businesses.
PackUK brings together talented individuals who are passionate about recycling and the environment. We are looking for a senior leader who can build and develop a high performing, collaborative and user-focused operations team. The applicant must be a strong leader; perform as a role model who inspires others across the function; has an established track record of senior leadership and proven ability to build and operate effective digital systems, customer support system and financial transactions. The candidate must have a clear dedication to the delivery of high-quality services. They must be capable of operating as a catalyst for change and service improvement across the wider packaging reform scheme., This is a permanent appointment for the long-term operation of the organisation. The Chief Operating Officer will report to the Chief Executive of the pEPR Scheme Administrator (SA) but work closely with senior leaders across the four UK nations.
You will be responsible for the areas of the SA that deal with finance and operations, providing robust leadership of teams specifically related to:
+ Project Management and Delivery
+ Digital Delivery and leading the iteration of the pEPR digital service
+ Maintaining a strong working relationship with Defra's Digital, Data and Technology Security (DDTS)
+ Finance including Fraud, Risk and Error
+ Service Ownership
+ Customer Support
+ Contract Management
+ Financial Services Supplier
+ Recyclability Assessment Methodology
The responsibilities will include:
Leadership: You will represent the UK pEPR externally and across a range of forums within the governments of the four UK nations. You will lead the operational teams and mobilise them to deliver the Administrator's functions and priorities. You will manage performance to ensure the highest standards of consistency so that delivery is reached and maintained; work together with stakeholders to reflect strategic priorities and direction, including increasing industry engagement, incorporating appropriate, international best practice.
Operations: You will lead the operation of the SA and ensure a smooth transition from introduction to an operational phase. You will ensure the Administrator's services are accessible, secure, performant, scalable, and sustainable, ensuring they are planned for continuous improvement. You will produce the SA's Annual Report and all other reporting documents. You will develop and utilize systems to monitor the progress and achievements of SA delivery and its desired environmental outcomes. You will ensure that customer feedback, complaints and appeals are dealt with in an appropriate, timely and transparent manner.
Service ownership: You will be accountable for the delivery, testing and quality of the pEPR end-to-end service. You will provide the connection between multidisciplinary business areas, delivery team and stakeholders, ensure the necessary business processes are developed and followed. You will participate in the governance of the service, including acting as a point of escalation for the delivery teams. You own the budget and allocate funding to areas of the service based on priorities. You will be responsible for communicating the benefits and performance of the EPR end to end service and be responsible for the successful operation and continuous improvement of the service
Structure: You will draw on and apply international best practice in EPR scheme administration using organisational functions and business operations to ensure that the SA develops best practice. You will establish a system of review and continuous improvement of the Administrator's functions and their operational processes. You will embed expertise and knowledge within the team from across the recycling and packaging sectors, including packaging producers and local authorities, and its governance structures. You will ensure that outsourcing and contracts are managed to guarantee delivery requirements and exhibit value for money.
Finance: You will be responsible for managing the estimated c£1.5 billion budget of the Administrator; ensuring there are robust methods in place for effective monitoring and control of auditing, financial planning, and forecasting; complete analyses to minimize risks of fraud and error; manage the Financial Services contract ensuring value for money, but maintaining a quality service, and alignment to financial best practice. You will ensure all financial and additional reporting requirements are met within set KPI's, initiate safeguarding for devolved governments and any other interested parties to allow full engagement and alignment.
Strategy: While led by PackUK's Chief Strategy Office, you will contribute to the development of the strategy for the UK pEPR scheme, working across the four UK nations and with organisations across the recycling and packaging sectors, to ensure that it can be applied in an equitable and robust manner. This should include packaging producers, local authorities and regulators across the UK. There are approximately 7,000 'obligated producers' expected to join the UK pEPR scheme and you must ensure that these stakeholders are provided with due consideration through regular engagement and effective involvement in the decision making and governance. This is part of how the scheme will achieve its goal of establishing an effective circular economy in the use of all packaging. You will develop and embed the strategic priorities of the SA to support the delivery of pEPR objectives and functions provided by the organisation in its underpinning legislation. You will be
supported by a senior leadership team and the wider SA team., A sift will be conducted against the key criteria above and will assess your experience. Applications will be assessed by the selection panel and shortlisted.
Staff Engagement Exercise
This assessment will not result in a pass or fail decision. Rather, it is designed to support the panel's decision-making and highlight areas for the panel to explore further at interview.
Full details of the assessment process will be provided to shortlisted candidates at the earliest opportunity.
For further information regarding the assessments please visit - https://scs-assessments.co.uk/
Interviews
You will be asked to attend a in-person panel interview, in order to have a more in-depth discussion of your previous experience and professional competence in relation to the essential criteria for the role. As part of the interview, we may ask you to prepare and present a short presentation or undertake a practical desktop exercise. This will be confirmed in the interview invitation. We will also ask some strengths-based questions.
As part of the interview, we may ask you to prepare and present a short presentation and will confirm the topic in the interview invitation.
We will assess you against these behaviours during the selection process:
Leadership, Managing a Quality Service, Making Effective Decisions, and Changing and Improving.
Other Information
Please let us know what adjustments we can put in place to help you through the recruitment process if you are disabled.
Candidates who pass the interview criteria but are not offered a post may be kept on a reserve list for 12 months and may be offered similar roles across the department.
Defra Is committed to 'name blind' sifting. That means that identifying characteristics such as your name, gender, age, or address are removed from your application until after shortlisting for interview has taken place.
Security check will be BPSS (unless based in London where CTC will be required)
Feedback will only be provided if you attend an interview or assessment.
This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.
As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
The successful candidate must have direct and extensive experience of designing and operating systems and services in relation to high value financial transactions. They must have experience working in highly regulated environments and ideally come with direct experience of the packaging value chain. They must have the ability to visualise how the operational arrangements that underpin the pEPR scheme can develop and improve, bringing the packaging value chain along the journey to success.
You will need the ability to -
+ Build relationships with all people regardless of their background;
+ Become a key advisor and partner by applying your skills to drive a positive, inclusive and authentic organisational culture;
+ Have the capability to take people - both within the organisation and across the wider network of stakeholders - with you;
+ Inspire and empower people at all levels; and
+ Adapt best practice methods and techniques in EPR design and operation from around the world.
Fundamental to the role is the emphasis we place on candidate's personal qualities. As this is a newly formed scheme you will be expected to display excellent networking and collaboration skills and ensure operational excellent
If you have the blend of skills, experience and enthusiasm to support us through this exciting new era of complex change and beyond, we look forward to hearing from you., It is important that you provide strong evidence and examples of proven experience in each of the following in your application:
+ Managing a Quality Service: Experience delivering and leading the operations of end-to-end systems and services, including high value financial transactions; experience of service ownership; evidence of an ability to drive and deliver continuous improvement, efficiency and value for money;
+ Achieving Commercial Outcomes: Experience managing commercial relationships and delivery arrangements actively and effective to provide ongoing value for money; ability to make strategic choices on spend and use financial and management information effectively in decisions; ability to understand and manage risks and cost-drivers in the context of regulatory requirements and strategic priorities. Digital literacy and technical understanding to work collaboratively with digital delivery partners. Solid understanding of emerging technologies e.g, AI, Blockchain, Cloud Computing and big data analytics
+ Strong team leadership skills - Experience in establishing and leading operations, delivery and finance teams; inspiring confidence, transforming high performing multidisciplinary teams; setting strategic direction to meet business needs. Being an open leader and people manager who can lead and improve through ambiguity; proven ability to manage all aspects of performance management.
+ Strong personal resilience - Must have the ability to balance competing demands and tight timescales, whilst remaining calm under pressure, concurrently maintaining immaculate attention to detail.
+ Communication skills - Must be a highly effective communicator with the ability to present complex issues eloquently, concisely and confidently to a diverse set of audiences, whilst remaining an active listener.
Desirable criteria
+ Experience in the packaging and recycling sectors - Proven experience or expertise gained from working within the packaging and recycling sectors is required.
+ Experience of inter-governmental working, ideally with the devolved governments of the UK.
Alongside your salary of £81,000, Department for Environment, Food and Rural Affairs contributes £23,465 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%
Copy the direct link to this job
www.jobs24.co.uk/job/scs1-chief-operating-officer-for-the-uk-125416134