Field Mobile Professional
BT Group, Exeter
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Salary not available. View on company website.
BT Group, Exeter
- Onsite working
- Full time
- Permanent
Posted 2 weeks ago, 10 Jul
Job ref: cf50b93a4e2f44a9a0f53494ca62f121
Full Job Description
Based on the DCP Customer site (c. 48 People) this role is key to the delivery of the DCP contract. Our Field Mobile team ensures that critical blue light Field Mobile services are delivered to our end users. The team works closely with the customer and the on-site Service Desk to resolve incidents and maintain services, requiring a high level of communication, organisational and problem-solving skills. In the role of Field Mobile Professional, your main responsibilities will be to manage the Incident and work request queues, maintaining contractual SLA. Creation and regular review of new and existing Knowledge Based Articles (KBA's) is also a key function of this role. You will also be responsible for the Joiners, Movers and Leaver process (JML) and fulfilling Equipment Requests. For joiners, this role entails configuring back-end systems, programming and issuing Mobile phones and SIM Cards and updating relevant CMDB systems within SLA for new intakes. Your responsibilities for a leaver, will be to check if a leaver has been issued a Mobile Phone and if so, complete relevant tasks for the leaver request ticket including taking all reasonable steps to recover the equipment and completing necessary processes to mark items lost as required. The above tasks will require you to be proficient in the use of KME (Knox Mobile Enrolment), Vendor specific platforms (EE, O2 and Vodafone) and a working knowledge of MS Intune, MS Azure. With accessory requests, you will be responsible for identifying, and issuing consumable items to users. In addition to the above, you will also be expected to assist with other Field Mobile related administration tasks, including monthly reporting, stock management, regular contractual audit tasks and evaluation of new Mobile Phone Handsets and Mobile Tablets.What you'll be doing 1. Actioning the Joiners, Movers, Leavers (JML) process, inclusive of re-occuring Student Officer intake (bulk provisioning) 2. Actioning equipment requests 3. Managing Incident and requests 4. Managing stock 5. Delivering an effective and innovative service that is ISO2Ok compliant which meets BT's contractual obligations and the needs of the customer
1. Competent in the use of Android based Mobile Phones, being able to assist users in their basic operation 2. Proficient in the use of KME (Knox Mobile Enrolment) 3. Competent in the use MS Intune and MS Azure platforms 4. Competent in the use of Vendor specific back-end systems 5. Strong ability to create technical documentation in the form of Knowledge based articles
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:
- 10% on target annual bonus
- BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
- X4 Salary Life Assurance
- Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
- 25 days annual leave (not including bank holidays), increasing with service
- Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
- Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
- 24/7 private virtual GP appointments for UK colleagues
- 2 weeks paid carer's leave
- World-class training and development opportunities
- Option to join BT Shares Saving schemes
- Discounted broadband, mobile and TV package
- Access to 100's of retail discounts including the BT shop