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Operations Manager, The Midlands
Salary not available. View on company website.
Department for Work and Pensions (DWP), Coalville, Leicestershire
- Onsite working
- Full time
- Permanent
Posted 5 days ago, 4 Oct
Job ref: 2eb314d3879341eead9e2c56b687a563
Full Job Description
Operations Managers are key roles that require flexibility and versatility, being responsible for coaching, leading and building a team to deliver excellent customer service and achieve national performance measures. They will achieve this by:
- Creating an inclusive team environment, embracing different individual needs, views and ideas.
- Motivating, developing and encouraging teams, and undertaking regular performance reviews and observations.
- Lead by example and provide inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose.
- Identifying risks to performance and ensuring continuous improvement by ensuring colleagues are capable and empowered to build their skills and confidence.
- Identifying priorities to ensure the delivery of yours and others' objectives.
- Creating an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes.
- A focus on building collaborative working relationships with colleagues and stakeholders across the wider team and Department to deliver excellent service.
- Being an active member of the Leadership Team, providing visible and effective leadership taking a personal lead in engaging with and communicating key messages and implementing corporate changes.
- Be responsible for achieving national performance measures through the quality of personalised interventions.
- Support work coaches to develop and maintain labour market links and knowledge.
- Support work coaches to deliver excellent service to claimants including vulnerable and those who have complex needs and/or disability.
Are you someone who strives to make a difference to people's lives? If so, we would like to hear from you! Do you have a passion for Public Service?, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
You will be at the centre of DWP's front line operations helping to positively change peoples lives in our communities.
