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Roadside Patrol Team Manager - Southern
Salary Not Specified
Rac, Windsor, Windsor and Maidenhead
- Full time
- Permanent
Posted today, 30 Jul
Job ref: 26933_8002
Full Job Description
- Lead, coach and develop a high-performing team of Patrols to exceed customer expectations and achieve operational targets
- Take full ownership of service delivery and efficiency in your region, ensuring optimal utilisation of your mobile workforce
- Collaborate with key departments including CSC, Technical, HR, Customer Care and Training to align service standards and operational goals
- Ensure legal compliance, safe working practices and effective asset management in line with company policy
- Drive team engagement through regular feedback, recognition and coaching sessions
- Manage performance through SMART objectives, ensuring both service KPIs and revenue targets are achieved
- Proven experience managing and developing field-based teams in a performance driven environment
- Strong leadership and coaching skills with a track record of delivering against KPIs
- Excellent interpersonal, communication and influencing skills across all levels
- Commercial awareness and a strong understanding of service-led operations
- Sound knowledge of compliance, health and safety standards and the breakdown recovery sector
- NVQ Level 4 or equivalent in management (Or willingness to work towards this)
- Frontline management experience
- FSA compliance knowledge
- Work pattern of 40-hours weekly
- Holiday allowance of 23 days (rising to 25 with service) + bank holidays
- Family leave support including paid time off, flexibility and resources to help balance work and family commitments
- Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
- 2x Basic Salary Core Employer Funded Life Assurance cover (4x for pension scheme members) with the option to flex up to 10x cover through our flexible benefits offering
- Confidential personal support service, available 24 hours per days every day of the year for both you and any family members aged 16+ in your household
- Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
- Free RAC Ultimate Complete Breakdown Service from day one
- Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more