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£36130
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University Hospitals of North Midlands NHS Trust, Stoke-upon-Trent, City of Stoke-on-Trent
- Full time
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Posted 1 week ago, 7 Jul
Internal Applicants Only - Deputy Admissions Support Manager
£36130
Cardiff University, Can be based anywhere.
- Remote working
- Full time
- Permanent
Posted 1 week ago, 7 Jul
Job ref: 9ad43210abcb4e7682fd9d7d3fc59f77
Full Job Description
- Support the development of Admissions guidance and tools, maintaining a forward thinking approach to continuous improvement of admissions processes.
- Lead on admissions policy reviews and drafting of new admissions policies.
- Lead on the provision of the Admissions feedback, complaints, and appeals service.
- Work closely with the Admissions Team Leaders to support a wide range of admissions activities, ensuring professional and effective service delivery. This role is critical in ensuring that the University remains at the forefront of admissions excellence, delivering high-quality service and achieving strategic goals in a timely and efficient manner.,
- Line management of Admissions Support Team members, including new staff induction, one to-ones, personal development reviews, holiday approval, training/support provision (including provision of training for new team members and peer to peer support), managing performance and sickness with the support of the Admissions Support Manager.
- Work allocation within the Support Team; instructing and guiding the team to ensure adherence with agreed standards; communicating clearly with the team and providing regular information and updates, including leading regular team meetings.
- Ensure that key performance indicators and targets are met (such as enquiry turnaround times).
- Under the direction of the Admissions Support Manager, lead on admissions policy reviews, new qualification reviews, and drafting of new admissions policies to meet institutional, legislative and regulatory requirements.
- Lead on the provision of an excellent complaints and appeals service, ensuring applicants' concerns are thoroughly investigated and accurate responses are provided within agreed turnaround times, escalating to the Admissions Support Manager as required.
- Coordinate an annual review of the Admissions offer letter, ensuring feedback is sought from all key stakeholders.
- Coordinate an annual review of advertised entry requirements, ensuring accuracy against agreed grades.
- Coordinate an annual review of UCAS course information in collaboration with College staff.
- Establish and maintain working relationships with key contacts to help improve service levels, developing appropriate communication links with the University's Colleges/Schools/Directorates and outside bodies (e.g., UCAS) as required.
- Respond to all enquiries from internal and external customers in a professional and timely manner, following established procedures, handling complex enquiries referred by the team with the support of the Admissions Support Manager, ensuring (where appropriate) all relevant facts and information needed is recorded and passed on.
- Take appropriate actions in relation to complex enquiries and errors relating to the admissions process.
- Provide feedback, support, and guidance for admissions projects and annual process/system updates.
- Proactively champion and support admissions change projects, programmes and initiatives.
- Engender a supportive working environment and promote health and wellbeing within the Admissions Team.
- Take an active role in the team, supporting team objectives and other team members, contributing to the overall Admissions training agenda, peer-to-peer support, and provision of training/process manuals.
- Support the work of the Admissions Fraud and Compliance Officer by ensuring the team follow the correct fraud prevention processes and comply with UK Visas and Immigration (UKVI) requirements.
- Support the Admissions Support Manager with the following duties: - Provision of all admissions processes (including provision and maintenance of information) relating to HR and recruitment, fraud prevention, DBS/Criminal conviction clearance, and complex fee status assessments. - Management of communications, new programme set-up/programme maintenance, website provision (internal and external), and system updates, ensuring that improvements/updates are delivered in a timely manner each cycle. - Administrative support of the Admissions Policy Group. - Ensuring the appropriate up-to-date recording of admissions processes and duties (provision of training and process manuals) in relation to admissions support team areas of responsibility,
- Understand the importance of confidentiality and sensitivity when undertaking all duties.
- Abide by all University policies and ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures, and codes.
- Undertake appropriate personal and professional development.
- Uphold the Cardiff University Professional Services Values and Behaviours including engendering a supportive working environment, promote wellbeing, and ensure engagement with and confidence in admissions activities and change projects by fostering a culture of openness, collaboration and trust.
- Deputise for the Admissions Support Manager as required.
- Perform other duties not included above, but which will be consistent with the role. Additional Information The Admissions Team is responsible for the provision and administration of the University's recruitment process and policies related to admissions. This includes the provision of application processes, decision communication and maintenance of systems related to the admissions process. Admissions plays an essential role in maintaining the reputation of the University through effective communication to the public and to external and internal stakeholders. The Admissions Team has a customer focused approach, and the team represents the University on a corporate level and involves all three academic colleges and constituent Schools. The Admissions Team is responsible for key links with external bodies such as UCAS and the Russell Group and aim to influence admissions practices not only at a local but at a national level. The team works on an evolutionary basis, working flexibly to meet service needs and demands and is committed to providing a world leading applicant experience. As well as primarily working on campus in various locations, there may be occasions where you will be able to undertake remote working (known as blended working). The University is committed to offering this flexibility, wherever the role and business needs allow, to contribute to your work-life balance. Due to the nature of admissions work there will be key points in the year where leave will be restricted, extended opening hours will be in operation, and occasional weekend working will be required. This will be primarily, but not exclusive to, confirmation and clearing in August and student enrolment and overtime and flexibility will be required during these periods. As the biggest university in Wales - and a major employer with more than 7,000 staff - we are an ambitious and innovative university located in a beautiful and thriving capital city. We can offer you the chance to work in a vibrant organisation, with great benefits and opportunities for progression. How we will support you in performing this role 1. Regular one-to-one meetings with your Line Manager. 2. An experienced and supportive team around you. 3. Support to undertake job-relevant training and development, as identified by your Line Manager. 4. Opportunity to join the staff mentoring scheme. 5. Support to learn Welsh or to update language skills.
This role may be an opportunity for you to build on your experience from working in a previous administrative role or environment with particular interest in Higher Education (HE) admissions, fraud prevention, or compliance, showing your transferable skills and aptitude to be successful in the role. You should be enthusiastic about developing your knowledge and skills to become a valued member of the team., 1. NVQ 3/A-Levels or equivalent professional experience. 2. Evidence of substantial experience of supervising a team. 3. Evidence of substantial experience of using common office IT packages (e.g. MS Office). 4. Evidence of substantial experience of working independently in an administrative role, with proven organisational and administrative skills including own workload allocation, planning, and prioritisation. 5. Evidence of ability to communicate detailed and complex information effectively and professionally with a wide range of people. 6. Evidence of excellent attention to detail with ability to clearly record information to pass on to others in an instructional manner, explaining required standards. 7. Evidence of ability to work as an effective team leader, demonstrating key behaviours of working flexibly and calmly under pressure, meeting key deadlines, and accurately applying agreed policies and procedures. 8. Evidence of ability to solve expansive problems using initiative and creativity; identifying and proposing practical solutions and resolving problems with range of potential outcomes. 9. Evidence of ability to plan the work and training requirements of a team, reacting to changes in work requirements and priorities. 10. Evidence of experience of writing policy and ensuring legal and legislative compliance. Desirable Criteria 1. Experience of managing Human Resources (HR) and recruitment activities. 2. Experience of managing web-based information. 3. Knowledge of Student Visa and Immigration requirements, Competition and Markets Authority (CMA) guidelines, and Data Protection regulations. 4. Fluency in Welsh, both written and oral.
Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English. Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.
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