This role will be offered on a 12-month fixed term contract. Reporting to the Contract & Performance Manager, you'll ensure the service provider meets all contractual obligations related to performance, quality, and operational standards. Collaboration with external stakeholders and internal teams will be key to driving success. You will:

Monitor and review monthly performance data to ensure efficient service delivery.
Identify risks and tackle underperformance while proactively seeking solutions.
Audit services and quality systems to provide assurance to National Highways and stakeholders.
Partner with the service provider to drive customer service improvements and innovative solutions.
Manage commercial governance arrangements and ensure compliance with contractual obligations.

Proven experience in managing and improving supplier or team performance.
Understanding of technical issues like roadside operational technology or data systems.
Ability to communicate effectively with different stakeholders and convey complex information clearly.
Part qualified or equivalent in a Quality Management qualification (e.g. Lead Auditor) or relevant experience of supporting the auditing of contracts
Experience in financial account management, including forecasting and budget control.

Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Our total reward package includes basic salary, the potential for a performance related bonus
Contributory pension scheme with employer contribution of up to 10%
Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
Life assurance of 4 times annual salary
Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly - offering paid leave to volunteer, 3 days basic/year
Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)
Qualifications and/or professional membership check (if applicable)

1 temporary Executive / Management / Consulting jobs in Northampton, Worcestershire