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Datacentre Operations Cluster Manager, InfraOps DCO
Salary not available. View on company website.
Amazon.com, Inc, Oxford
- Onsite working
- Full time
- Permanent
Posted 6 days ago, 8 Aug
Job ref: a1f0adccc41047249cc6b2b59a4aa85c
Full Job Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The successful candidate will have experience managing managers and teams with varying IT & management skill sets; current IT support and operations across a range of technologies and in-depth technical knowledge; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people at all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems. This position requires a candidate with the proven IT Technical ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Lead and supervise a team of DCO Managers and employees within data centres
Overall safety, quality, performance and customer experience across multiple shifts.
Carry out supervisory responsibilities in accordance with the organisation's policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop both peers and direct reports for career progression.
Oversee team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
Write and deliver annual performance reviews to staff.
Develop, improve, and share operational best practices across the Cluster.
Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
Effectively and efficiently manage the operations budget and expenditures.
This position will fill an opening at one of multiple separate sites, it will predominantly be an in-hours role, however, occasional out of hours including weekends is expected, as is attendance to site in response to an incident.
Lead on the resolution of major incidents.
Coordinate daily with multiple third party vendors, ensuring adherence to contracted SLAs
Effectively and efficiently manage the operations budget and expenditures
With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.
Approve all SOW for impacting or potentially impacting activities and liaise across all AZs to ensure availability of services during this work
Key job responsibilities
Ensure that DCO function within the region innovates, obsesses over customer service and operates in a safe, secure and efficient manner.
Report into and deputises as needed for the Cluster Leader.
Makes decisions which enable the business objectives and own those decisions through to end of life.
Commutable to the Thames Valley Region. 8+ years of relevant engineering experience managing large scale IT services. At least 3 years building, successful technical teams in a similar culture. High degree of organisation and detail-orientation.
Excellent written and verbal communications skills. Proven track record of success in delivering complex projects. Prior ownership of the operation of a mission-critical team and/or product.
Ability to consistently deliver results despite competing priorities and distractions., Appropriate Security and Safety awareness.
Project Management Experience.
Extensive OE and or Agile experience.
Capacity planning and budgetary experience.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The successful candidate will have experience managing managers and teams with varying IT & management skill sets; current IT support and operations across a range of technologies and in-depth technical knowledge; creating, tracking and controlling budgets; leaning and streamlining current processes for maximum efficiency; strategic planning through use of funnel metrics; mentoring people at all levels; sponsoring and delivering large projects and proposing technical solutions to complicated problems. This position requires a candidate with the proven IT Technical ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Lead and supervise a team of DCO Managers and employees within data centres
Overall safety, quality, performance and customer experience across multiple shifts.
Carry out supervisory responsibilities in accordance with the organisation's policies and procedures.
Accountability for meeting and exceeding operational goals.
Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
Mentor, train and develop both peers and direct reports for career progression.
Oversee team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective
Write and deliver annual performance reviews to staff.
Develop, improve, and share operational best practices across the Cluster.
Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
Effectively and efficiently manage the operations budget and expenditures.
This position will fill an opening at one of multiple separate sites, it will predominantly be an in-hours role, however, occasional out of hours including weekends is expected, as is attendance to site in response to an incident.
Lead on the resolution of major incidents.
Coordinate daily with multiple third party vendors, ensuring adherence to contracted SLAs
Effectively and efficiently manage the operations budget and expenditures
With reference to wider corporate standards, produce, review and maintain all DCO policies and procedures for each site.
Approve all SOW for impacting or potentially impacting activities and liaise across all AZs to ensure availability of services during this work
Key job responsibilities
Ensure that DCO function within the region innovates, obsesses over customer service and operates in a safe, secure and efficient manner.
Report into and deputises as needed for the Cluster Leader.
Makes decisions which enable the business objectives and own those decisions through to end of life.
Commutable to the Thames Valley Region. 8+ years of relevant engineering experience managing large scale IT services. At least 3 years building, successful technical teams in a similar culture. High degree of organisation and detail-orientation.
Excellent written and verbal communications skills. Proven track record of success in delivering complex projects. Prior ownership of the operation of a mission-critical team and/or product.
Ability to consistently deliver results despite competing priorities and distractions., Appropriate Security and Safety awareness.
Project Management Experience.
Extensive OE and or Agile experience.
Capacity planning and budgetary experience.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud., Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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