Operations Manager - Vehi...
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Driver and Vehicle Standards Agency, Abertawe
- Full time
- Temporary
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Posted 1 day ago, 12 Aug
Personal Assistant - Alli...
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Hywel Dda University Health Board, Caerfyrddin, Sir Gaerfyrddin - Carmarthenshire
- Full time
- Temporary
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Posted 2 weeks ago, 27 Jul
Operations Manager - Vehicle Services
Salary not available. View on company website.
Driver and Vehicle Standards Agency, Abertawe
- Remote working
- Full time
- Temporary
Posted 1 day ago, 12 Aug
Job ref: 89f5fb196cdf4e3b84f5b53b191c157a
Full Job Description
Are you someone with experience of translating strategic objectives into operational capabilities?
Do you have experience of delivering against key targets and customer service standards?
Can you lead large scale and complex testing operations?
If so, we'd love to hear from you!
The Operations Manager is an integral role in the DVSA Corporate Senior Leadership Team as they are accountable for the national delivery of Operational services, to meet the expectations of its customer.
Joining our department comes with many benefits, including:
+ Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
+ Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers, The post holder will, through a team of supporting managers, lead operations delivery teams of between 250 - 300 staff. They are responsible for ensuring that the service is consistently delivered, ensuring the most efficient and effective service is provided to a high level of quality, ensuring best value for money for the customer and DVSA.
They are responsible for ensuring effective plans are in place, so that staff understand and comply with the agreed technical and quality standards, by leading a team who are responsible for creating and maintaining effective operational processes and procedures. This role therefore has a direct impact on road safety outcomes.
The post holder will also play a key role in development and business improvement within DVSA, ensuring the needs of the customer are at the heart of all decision making. They will manage performance and champion development and talent management to enable managers to manage. In addition to this, they will act as a link to the Service Directorate, linking into the Policy & Service Heads, offering operational views and knowledge to support the drive for business improvements and will provide assurances to policy colleagues that quality and standards are being complied with.
Your responsibilities will include, but aren't limited to:
+ Demonstrate leadership by providing influence, clear direction and guidance to staff to support the delivery of objectives. Establishes a strong direction and a persuasive future vision; managing and engaging with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
+ Lead the operational delivery of vehicle testing across a network of teams in a quarter of the country, ensuring a consistent and quality service is provided to the customer.
+ Accountable for ensuring their networks' deliver against operational standards, quality expectations, service levels and business plan targets.
+ Responsible for ensuring that there is effective communications and engagement with all staff and their management teams.
+ Maintain a view of operational testing across the networks, developing and implementing operational plans to deliver high quality, value for money services to the customer.
+ Accountable for driving improvements following QA and audits, championing the adoption of best practice and continuous improvement.
+ Work with the Performance & Delivery Manager and other CSLs to develop strategic business plans in response to changing priorities.
+ Act as a key liaison for a specific service(s) delivered by operations; working very closely with the Head of service; providing operational expertise to new issues and legislation and options for improvements.
+ Liaise with relevant internal departments to ensure that internal and external customer needs are met, and that these requirements are fully communicated throughout the business.
Great leadership is important to us as an organisation, and we will equip and support our leaders to develop the skills they need. We aim to empower leaders to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process., Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
Significant travel and overnight stays across the operational area and the rest of the UK will be expected as part of this role.
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
Licences
Applicants are required to hold a full UK driving license.
You will be required to provide evidence that you hold the essential license at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.
Behaviours
We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Delivering at Pace
+ Leadership
+ Making Effective Decisions
+ Managing a Quality Service
+ Seeing the Big Picture, Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview and Presentation
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (1250 words). Please provide evidence of your experience of the following:
+ Proven experience and successful track record in leading large scale and complex testing operations.
+ Proven experience of translating strategic objectives into operational capabilities.
+ Experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money.
+ Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.
The sift will take place week commencing 25 August 2025.
Stage 2: Interview and Presentation
At interview stage, you will be assessed against the following Success Profile elements:
+ Behaviours
+ Strengths
You will also be required to create and deliver a presentation. Guidance will be provided if you are invited to interview.
The interviews will take place week commencing 15 September 2025.
This interview could be conducted online via Teams or face to face at one of our offices. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
Feedback on your application can only be provided if you attend an interview or assessment.
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
AI Tools and Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
+ Proven experience and successful track record in leading large scale and complex testing operations.
+ Proven experience of translating strategic objectives into operational capabilities.
+ Considerable experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money.
+ Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.
Alongside your salary of £54,857, Driver and Vehicle Standards Agency contributes £15,892 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
+ Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
+ 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
+ Access to the staff discount portal.
+ Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
+ Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
+ 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
+ Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies (opens in a new window).
Do you have experience of delivering against key targets and customer service standards?
Can you lead large scale and complex testing operations?
If so, we'd love to hear from you!
The Operations Manager is an integral role in the DVSA Corporate Senior Leadership Team as they are accountable for the national delivery of Operational services, to meet the expectations of its customer.
Joining our department comes with many benefits, including:
+ Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
+ Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers, The post holder will, through a team of supporting managers, lead operations delivery teams of between 250 - 300 staff. They are responsible for ensuring that the service is consistently delivered, ensuring the most efficient and effective service is provided to a high level of quality, ensuring best value for money for the customer and DVSA.
They are responsible for ensuring effective plans are in place, so that staff understand and comply with the agreed technical and quality standards, by leading a team who are responsible for creating and maintaining effective operational processes and procedures. This role therefore has a direct impact on road safety outcomes.
The post holder will also play a key role in development and business improvement within DVSA, ensuring the needs of the customer are at the heart of all decision making. They will manage performance and champion development and talent management to enable managers to manage. In addition to this, they will act as a link to the Service Directorate, linking into the Policy & Service Heads, offering operational views and knowledge to support the drive for business improvements and will provide assurances to policy colleagues that quality and standards are being complied with.
Your responsibilities will include, but aren't limited to:
+ Demonstrate leadership by providing influence, clear direction and guidance to staff to support the delivery of objectives. Establishes a strong direction and a persuasive future vision; managing and engaging with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
+ Lead the operational delivery of vehicle testing across a network of teams in a quarter of the country, ensuring a consistent and quality service is provided to the customer.
+ Accountable for ensuring their networks' deliver against operational standards, quality expectations, service levels and business plan targets.
+ Responsible for ensuring that there is effective communications and engagement with all staff and their management teams.
+ Maintain a view of operational testing across the networks, developing and implementing operational plans to deliver high quality, value for money services to the customer.
+ Accountable for driving improvements following QA and audits, championing the adoption of best practice and continuous improvement.
+ Work with the Performance & Delivery Manager and other CSLs to develop strategic business plans in response to changing priorities.
+ Act as a key liaison for a specific service(s) delivered by operations; working very closely with the Head of service; providing operational expertise to new issues and legislation and options for improvements.
+ Liaise with relevant internal departments to ensure that internal and external customer needs are met, and that these requirements are fully communicated throughout the business.
Great leadership is important to us as an organisation, and we will equip and support our leaders to develop the skills they need. We aim to empower leaders to create teams where people can flourish and deliver excellent outcomes for the public.
For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process., Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.
This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.
The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.
Significant travel and overnight stays across the operational area and the rest of the UK will be expected as part of this role.
Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.
Licences
Applicants are required to hold a full UK driving license.
You will be required to provide evidence that you hold the essential license at some point during the recruitment process. If you cannot provide evidence, your application will be withdrawn.
Behaviours
We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Delivering at Pace
+ Leadership
+ Making Effective Decisions
+ Managing a Quality Service
+ Seeing the Big Picture, Our selection process ensures a comprehensive assessment of each applicant's skills and potential fit within our organisation.
The selection process for this role will be:
Stage 1: Sift of CV and personal statement
Stage 2: Interview and Presentation
Stage 1: Sift
At sift, you will be assessed against the following Success Profile elements:
Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (1250 words). Please provide evidence of your experience of the following:
+ Proven experience and successful track record in leading large scale and complex testing operations.
+ Proven experience of translating strategic objectives into operational capabilities.
+ Experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money.
+ Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.
The sift will take place week commencing 25 August 2025.
Stage 2: Interview and Presentation
At interview stage, you will be assessed against the following Success Profile elements:
+ Behaviours
+ Strengths
You will also be required to create and deliver a presentation. Guidance will be provided if you are invited to interview.
The interviews will take place week commencing 15 September 2025.
This interview could be conducted online via Teams or face to face at one of our offices. Further details will be provided to you should you be selected for interview.
You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).
Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.
Further information on the selection process
Feedback on your application can only be provided if you attend an interview or assessment.
We will also hold a 12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.
AI Tools and Platforms
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
+ Proven experience and successful track record in leading large scale and complex testing operations.
+ Proven experience of translating strategic objectives into operational capabilities.
+ Considerable experience of delivering against key targets and customer service standards, increasing efficiency, and driving value for money.
+ Experience of working as part of, and leading, geographically dispersed teams and an understanding of the effect this has on management of such teams.
Alongside your salary of £54,857, Driver and Vehicle Standards Agency contributes £15,892 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
+ Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
+ 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
+ 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
+ Access to the staff discount portal.
+ Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
+ Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
+ 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
+ Flexible working options where we encourage a great work-life balance.
Find out more about the benefits of working at DfT and its agencies (opens in a new window).
Copy the direct link to this job
www.jobs24.co.uk/job/operations-manager-vehicle-services-125473761