Take overall responsibility for the delivery of integrated workplace and soft services across the site.
Lead the day-to-day operation, ensuring all services meet contractual requirements, KPIs and service standards.
Oversee
Work collaboratively with technical services management to support integrated site performance.
Identify opportunities to improve service delivery, operational efficiency and customer experience.
Ensure effective resource planning, staffing and operational continuity.
Act as the main escalation point for operational issues, providing practical and timely solutions.
Build and maintain strong relationships with the client, acting as a trusted partner and key point of contact.
Lead regular client meetings and service reviews, providing clear updates on performance and improvement initiatives.
Manage site budgets, financial performance, forecasting and cost control.
Identify opportunities to deliver efficiencies, savings and added value without compromising service quality.
Support business growth through innovation, service enhancements and continuous improvement.
Monitor performance against agreed financial and operational targets.
Lead, motivate and develop a multi-skilled team, creating a positive and high-performing working environment.
Take responsibility for recruitment, onboarding, training, coaching and performance management.
Encourage employee engagement, collaboration and professional development.
Build a culture of accountability, teamwork and excellent customer service.
Support succession planning and the development of future talent.
Champion Sodexo's
Ensure compliance with Health & Safety, Food Safety, environmental and statutory requirements.
Maintain high standards of audit readiness, risk management and operational governance.
Ensure all employees are appropriately trained and competent to carry out their duties.
Lead improvements in safety, compliance and operational standards.

Proven experience managing Soft Services or Integrated Facilities Management operations within a corporate or multi-service environment.
A strong
Demonstrable experience leading, developing and motivating operational teams.
Strong financial and commercial awareness, including
Experience managing client relationships and working with senior stakeholders.
A proven track record of delivering against
Excellent communication, influencing and problem-solving skills.
The confidence to manage operational challenges and make effective decisions.
A proactive and innovative approach to service improvement.
A strong understanding of
IOSH Managing Safely or an equivalent qualification.
A customer-focused approach with a passion for delivering exceptional workplace experiences.

Full time
Monday - Friday
40hr per week
Competitive per annum plus our Sodexo employee benefits package
Opportunities for professional development
Plus our Sodexo employee benefits package
Unlimited access to an online platform offering wellbeing support
An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
Access to a 24hr virtual GP Service
Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
Save for your future by becoming a member of the Pension Plan
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
Sodexo UK and Irelands enhanced benefits and leave policies

82 Executive / Management / Consulting jobs in Hythe, Hampshire