Provide direction and management for the Gas Consumption & Settlement team to ensure that:

Accurate, validated and complete gas consumption data is available for billing and settlement.
Compliance with gas industry standards for settlement is met, the portfolio of DM metering assets provides accurate and timely data and that appointed agents are performance managed in order to facilitate compliance and provision of this data.
Ensure that all gas industry compliance targets for third party agent and settlement performance are met, co-ordinating activity across Market Operations to ensure that timely gas read data is obtained from all meters and with specific responsibility for obtaining pedestrian reads where there are access issues.
Ensure that all gas consumption data is correctly entered into the settlement process.
Manage contracts and liaise effectively with gas third party agents, monitoring and seeking to improve gas agent performance and operational value.
Manage the operation of the existing DM meter asset portfolio including validation of meter technical data, customer meter related queries and meter compliance issues in line with SLAs, and with timely responses to the Customer Service teams.
Manage the gas disputed reads process.
Manage the validation of gas meter reads and data to ensure that as many sites as possible are billed on actual data.
Management of revised data
Ensure that accurate gas opening reads are used for billing purposes.
Ensure that gas customer consumption data disputes are resolved, working with Account Managers and Customer Service as appropriate.
Ensure that Junifer system exceptions are resolved so that all valid gas consumption data is correctly entered for billing.
Manage the day to day operation of the C3NTINEL system and develop its use internally as a data validation tool.
Manage the processing of Inter Shipper Disputes from a data perspective, validating consumptions proposed by other Shippers and raising ISDs where appropriate.
Assist in the analysis of high reconciliation invoices from Xoserve and settled to billed variances identified by ENGIE, validating consumption and where necessary correcting consumption in Settlement via the use of Requests for Adjustment. Also includes the management of AQ/SOQs.
Ensure management information is prepared for KPI deadlines.
Manage SPAA, UNC and Xoserve Change Proposals and Modifications relevant to the business.
Manage the relationship between ENGIE, Xoserve and the gas Performance Assurance Committee including being first point of contact for any performance management issues.
Adhere to internal processes and risk frameworks.
Propose and implement changes to systems to improve their ability to accept and validate consumption data.
Provide reports on the quality of data in the system.
Be responsible for the day to day planning and productivity of the team.
Ensure management information is prepared for KPI deadlines.
Adhere to internal processes and risk frameworks.
Maintain and develop process documentation to ensure efficient knowledge transfer throughout the team.
Compliance with industry standards and avoidance of audit failures.
Improvements to processes to support new products.
Improvements to processes to increase efficiency.
Minimal errors and re-work across the team
Operational best practice is seen in the team.
Company people management processes are well applied.
Good development of direct reports.
High customer satisfaction
8 direct reports.
Managing, contracts, appointments and monitoring performance of gas Meter Reading Agent.
Managing compliance for Xoserve settlement targets.
Main point of contact for Xoserve and PAC.
Responsible for managing a portfolio of c100 Gas DM Meter Assets.
Responsible for ensuring that accurate and timely settlement data is provided to Xoserve, and for validating and resolving settlement data variances and ISD data proposals.
Validation of all consumption data from 7,000 gas metering points and the accuracy of data for billing purposes..
Management of site access exceptions for 7,000 Gas metering points.
Resolution of data disputes for non-domestic customers up to multiple million £.
Internal: All Retail departments, in particular; Line Manager, Customer Service, Sales, Billing, Credit Control, other teams in Market Operations.
External: End-customers, Industry Bodies and third-parties (e.g. service providers)

Understanding of the customer lifecycle and interdependencies between Billing and Market Operations and interfacing departments
Numerical skills
Verbal comprehension
Organisational skills
Microsoft Office proficient
Proven ability to produce accurate work within tight deadlines
Practical approach to problem solving
Process improvement methodology expertise is beneficial
Good knowledge of industry processes particularly the relevant areas of the UNC and SPAA
Excellent customer service skills
Demonstrated ability to succeed in a complex and dynamic environment
Management of third party contracts and service level agreements
Previous team leader experience is beneficial
Experience from a similar role within the Energy sector, desirable
GCSE Maths Grade C (or equivalent)
GCSE English Grade C (or equivalent)
Degree level (or equivalent), preferable
Customer focus
Results focus
Ability to motivate self and others with a positive attitude
Commercial acumen
Analytical
Able to build positive relationships
Attention to detail
Effective communication skills
Able to manage conflicting priorities
Committed to a high standard of performance
Drive to achieve continuous improvement

Business Unit: Supply & Energy Management

22 temporary Executive / Management / Consulting jobs in Huddersfield, Kirklees