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105 Executive / Management / Consulting jobs in Enfield, Hyndburn

Customer Delivery Manager

Salary not available. View on company website.

Electricity North West, Pudding Pie Nook, Lancashire

  • Full time
  • Permanent

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Posted today, 13 Jul

Business Services Adminis...

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Electricity North West, Pendleton, Salford

  • Full time
  • Permanent

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Posted today, 13 Jul

Decontamination Manager

Salary not available. View on company website.

Lancashire Teaching Hospital NHS Foundation Trust, Chorley

  • Full time
  • Permanent

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Posted today, 13 Jul

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Transport Team Manager

£38162

GXO Logistics, Inc., Moston, Manchester

  • Full time
  • Permanent

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Posted today, 13 Jul

Operations and Maintenanc...

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Lancashire Renewables, Farington, Lancashire

  • Full time
  • Temporary

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Posted 1 day ago, 12 Jul

Divisional Director of Nu...

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Wrightington, Wigan & Leigh NHS Foundation Trust, Wigan

  • Full time
  • Temporary

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Posted 1 day ago, 12 Jul

OUT Spoken Navigator

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We Are Survivors, Eccles, Salford

  • Full time
  • Permanent

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Posted 1 day ago, 12 Jul

Stock and Systems Supervi...

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Culina, Rhodes Bank, Oldham

  • Full time
  • Permanent

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Posted 1 day ago, 12 Jul

Development Manager

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Jigsaw Homes Group Limited, Leigh, Wigan

  • Full time
  • Permanent

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Posted 1 day ago, 12 Jul

Senior / Principal Planne...

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BURNLEY BOROUGH COUNCIL, Burnley

  • Full time
  • Permanent

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Posted 1 day ago, 12 Jul

Service Manager IDAM Acce...

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BAE Systems, Pudding Pie Nook, Lancashire

  • Full time
  • Permanent

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Posted 1 day ago, 12 Jul

Headteacher

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The Romero Catholic Academy, Padiham, Burnley

  • Full time
  • Permanent

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Posted 1 day ago, 12 Jul

31418 - Technical Special...

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Environment Agency, Pudding Pie Nook, Lancashire

  • Full time
  • Permanent

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Posted 1 day ago, 12 Jul

Project Finance Manager

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BAE Systems, Gregson Lane, Lancashire

  • Full time
  • Permanent

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Posted 2 days ago, 11 Jul

Deputy Director, Business...

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The Business Engagement Unit, Pendleton, Salford

  • Full time
  • Permanent

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Posted 2 days ago, 11 Jul

Portfolio Lead

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Animal & Plant Health Agency, Pudding Pie Nook, Lancashire

  • Full time
  • Permanent

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Posted 2 days ago, 11 Jul

Housing Strategy and Poli...

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HYNDBURN BOROUGH COUNCIL, Scaitcliffe, Hyndburn

  • Full time
  • Permanent

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Posted 2 days ago, 11 Jul

Job Details Principal Eng...

£2500-£47000

MBDA S.A.S., Bolton

  • Full time
  • Permanent

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Posted 2 days ago, 11 Jul

Apprentice Product Execut...

£13,741 a year

H R Healthcare Ltd, Mill Hill, Bolton

  • Full time
  • Permanent
  • Apprenticeship programme

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Posted 2 days ago, 11 Jul

Event Healthcare Delivery...

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St John Ambulance, Gallows Hill, Preston

  • Full time
  • Permanent

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Posted 3 days ago, 10 Jul
Close

Customer Delivery Manager

Salary not available. View on company website.

Electricity North West, Pudding Pie Nook, Lancashire

  • Onsite working
  • Full time
  • Permanent

Posted today, 13 Jul

Job ref: ee89b61cbf9c4d8aac2a0128bedd4bdb

Full Job Description

As a Customer Delivery Manager you will maximise the efficiency and delivery of the optimum customer satisfaction targets output, by planning for the future and adapting to change requirements and leading a successful team and ensuring a quality Customer service. The role is to also work with the Customer Contact Centre Manager and other Customer Delivery Mangers to set the framework and parameters for the management of the Contact Centre Operations and personnel within your teams and be the lead on Welfare provision.What we're looking for

  • Higher degree in a business management or another relevant subject or equivalent (essential)
  • Certified Call Centre Manager (e.g. CCCM) or equivalent qualification in Complaints management with proven track record
  • Demonstrate leadership skills, and proven ability to develop team to drive their personal and business growth (essential)
  • Excellent customer service and communication skills (essential)
  • Using your analytical skills as the manager, to align your contact centre processes with your vision which should be linked to wider organisational targets (essential)
  • Experience of effective conflict resolution (essential)
  • Strong planning and organising skill to think bigger picture (essential)
  • Knowledge of performance evaluation and customer service metrics (desirable)
  • Solid understanding of reporting and budgeting procedures (desirable)
  • A pragmatic, common-sense attitude (desirable)
  • Experience of incident management (desirable)

    We're champions of the North West and we're proud that it's our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.A key part of the UK's journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West's electricity network operator, it's our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference.Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.Our Role

    What we're offering
  • As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:
  • An annual bonus scheme
  • 25 days annual leave increasing with length of service
  • Private Healthcare
  • An employee rewards portal offering discounts on several well-known brands
  • A market-leading contributory pension scheme
  • Employee assistance programme
  • Opportunity for professional development through our L&D function.
  • Our people are important to us and we're passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We're striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that's representative of the communities we serve. For us, embracing our differences is what makes us stronger.Should you require any additional support with your application, or any adjustments please contact our Recruitment team at or on 0845 366 0092 (option 2)Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.We reserve the right to close this vacancy early.We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

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