Technical Support Officer
Salary not available. View on company website.
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FORESTRY COMMISSION, Winnington, Cheshire West and Chester
- Onsite working
- Full time
- Temporary
Posted 5 days ago, 15 Aug
Job ref: be5e2ab639964306aa4201480fdf26b5
Full Job Description
FC - Forest Services - The Forestry Commission are the Government's forestry experts, and facilitate the protection, improvement and expansion of England's trees, woodlands and forestry sector., This role will be based at Delamere or Penrith, with some flexibility for blended working (see details below)., Forestry Commission - Forest Services - which the Technical Support Officer will be part of, are the government's forestry experts facilitating delivery of government policy to protect. improve and expand England's woods and forests. We advise nationally and locally on how to unlock the full potential of woodlands and the forestry sector to protect. improve and expand England's valuable woodland assets. We encourage good practice through professional advice, partnerships, advocacy, and grants while discouraging damaging or inappropriate forestry practice through regulations and standards., Our work involves engagement with an enormous range of people and organisations, from small landowners and wood business through to large corporations and other public bodies. We are seeking a dynamic individual who learns quickly to provide technical support to our Woodland Officers, Woodland Creation Officers, and Field Managers. The post holder will be required to:
1. Casework Facilitation - provide technical support to North West and West Midlands Field Team to help optimise the deployment of their skills and knowledge:
+ Prepare electronic Forestry Commission case files on local network, including SharePoint.
+ Download applications for various schemes;
+ Work with National Office on scheme changes and communicate to the field teams;
+ Prepare template documentation for Field Team;
+ Prepare supporting information to ensure Woodland Officer's field inspection time is optimised;
+ Support Woodland Officers in consultation with statutory consultees on schemes such as Environmental Impact Assessments (EIA's);
+ Maintain a 'rolling' progress report including local Trackers on all casework for Field Managers; and Support Field Managers in uploading approved case files;
+ Creation of local reports to meet operational need;
+ Maintain year to date report for Area director and Ops managers;
+ Updating and keeping Forestry Commission National Office or Area Team local trackers up to date during the life of the grant. Regular audits of trackers to make sure data is correct.
2. Support field team with updates to Forester GIS (the Forestry Commission internal mapping system).
3. Support field team with updates to National regulations and process changes.
4. Felling License and Restocking Notice compliance inspections: Preparing files for Woodland Officer's to undertake these inspections. Supporting area to meet National Office deadlines.
5. Support a review and reorganization of electronic filing of Grant and Regulations records and information for the area team.
6. Provide basic admin support including dealing with queries from the public surrounding felling of trees and felling license's.
While most of the work is administrative, the post offers an opportunity to learn how trees, woods and forestry deliver a range of environmental, social and economic benefits and how Government supports this., We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Managing a Quality Service
+ Working Together
+ Making Effective Decisions, Fixed term appointment until 31st March 2026, with possibility of extension or permanency, but no guarantee.
As part of the application process, you will complete the following:
1. A tailored CV setting out your career history, with key responsibilities and Please ensure you have provided reasons for any gaps within the last two years. The CV will be split into 3 parts and request: Job History, Previous Skills/Experience, Full Qualification Details.
2. A personal statement - in no more than 750 words showing how you meet the essential criteria outlined in the Person Specification.
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Interview
At interview candidates will be assessed on Behaviours, Experience and Strengths. You may be asked to complete a simple exercise as part of this.
Applications will be sifted the week commencing the 15th September 2025
Interviews will be held on the week commencing the 29th September 2025
Please note the above dates are subject to change.
We will be conducting online interviews with the use of Microsoft Teams. Candidates would therefore require access to a computer and internet at interview stage.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading
Existing Civil Servants (excluding Forestry Commission employees) and applicants from accredited NDPBs are eligible to apply, and will only be considered on a loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant.
Existing Forestry Commission, Forestry England and Forest Research employees are eligible to apply for this Fixed Term Appointment and will only be considered if there is written confirmation from their line manager and HR that their current role will be temporarily backfilled or held open before commencing the application process.
New entrants are expected to join on the minimum of the pay band.
This role is full-time, 37 hours per week. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying
The duties of this post require the applicant to have a full current driving licence that enables them to drive in the UK. However, the Forestry Commission is willing to consider any proposals put forward by applicants that would allow them to do the job by any other means.
The Forestry Commission is actively working to reduce the carbon emission of official travel and applicants should be aware of the broad principles which are being applied to reduce carbon emissions to less than 50gCO2/km. Travel options include:
Use of private car: Some Officers chose to use their private car and receive payment for the miles they drive on official business. If your private car emits more than 120gCO2/km it can only be used for two years from the date a new Officer starts working for the Forestry Commission. After that date, we expect private vehicles used for official travel to emit significantly less.
Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via fcerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
+ Good computer skills with experience of Office 365 and Microsoft
+ Excellent communication skills both written and verbal
+ Experience of delivering quality services to a diverse customer base
+ Demonstrate previous examples of delivering work in a specific timeframe
+ Experience as working as part of a team
+ Ability to prioritise and manage a varied workload
+ Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers
+ A minimum of 5 GCSEs/Standard Grades or equivalent (A-C Passes) including Maths and English/English Language is required.
Please clearly demonstrate how the above applies to you throughout your application. Failure to do so will mean that your application is automatically sifted out.
DESIRABLE
+ Understanding of forestry and woodland management
+ Evidence of maintaining Continuous Professional Development
+ Advanced experience in the use of Excel
Alongside your salary of £26,123, Forestry Commission contributes £7,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ A Civil Service pension with an employer contribution of 28.97%.
+ A range of family friendly benefits.
+ An environment with flexible working options.
+ Learning and development tailored to your role.
+ A culture which promotes a diverse and inclusive work environment.
+ A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.
+ 25 days annual leave, with 1 additional day for each years' service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).
+ Ability to buy or sell 5 days annual leave.
+ 3 days volunteering per year (pro rata).
We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager.
1. Casework Facilitation - provide technical support to North West and West Midlands Field Team to help optimise the deployment of their skills and knowledge:
+ Prepare electronic Forestry Commission case files on local network, including SharePoint.
+ Download applications for various schemes;
+ Work with National Office on scheme changes and communicate to the field teams;
+ Prepare template documentation for Field Team;
+ Prepare supporting information to ensure Woodland Officer's field inspection time is optimised;
+ Support Woodland Officers in consultation with statutory consultees on schemes such as Environmental Impact Assessments (EIA's);
+ Maintain a 'rolling' progress report including local Trackers on all casework for Field Managers; and Support Field Managers in uploading approved case files;
+ Creation of local reports to meet operational need;
+ Maintain year to date report for Area director and Ops managers;
+ Updating and keeping Forestry Commission National Office or Area Team local trackers up to date during the life of the grant. Regular audits of trackers to make sure data is correct.
2. Support field team with updates to Forester GIS (the Forestry Commission internal mapping system).
3. Support field team with updates to National regulations and process changes.
4. Felling License and Restocking Notice compliance inspections: Preparing files for Woodland Officer's to undertake these inspections. Supporting area to meet National Office deadlines.
5. Support a review and reorganization of electronic filing of Grant and Regulations records and information for the area team.
6. Provide basic admin support including dealing with queries from the public surrounding felling of trees and felling license's.
While most of the work is administrative, the post offers an opportunity to learn how trees, woods and forestry deliver a range of environmental, social and economic benefits and how Government supports this., We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Managing a Quality Service
+ Working Together
+ Making Effective Decisions, Fixed term appointment until 31st March 2026, with possibility of extension or permanency, but no guarantee.
As part of the application process, you will complete the following:
1. A tailored CV setting out your career history, with key responsibilities and Please ensure you have provided reasons for any gaps within the last two years. The CV will be split into 3 parts and request: Job History, Previous Skills/Experience, Full Qualification Details.
2. A personal statement - in no more than 750 words showing how you meet the essential criteria outlined in the Person Specification.
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
Interview
At interview candidates will be assessed on Behaviours, Experience and Strengths. You may be asked to complete a simple exercise as part of this.
Applications will be sifted the week commencing the 15th September 2025
Interviews will be held on the week commencing the 29th September 2025
Please note the above dates are subject to change.
We will be conducting online interviews with the use of Microsoft Teams. Candidates would therefore require access to a computer and internet at interview stage.
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to Forestry Commission from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading
Existing Civil Servants (excluding Forestry Commission employees) and applicants from accredited NDPBs are eligible to apply, and will only be considered on a loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant.
Existing Forestry Commission, Forestry England and Forest Research employees are eligible to apply for this Fixed Term Appointment and will only be considered if there is written confirmation from their line manager and HR that their current role will be temporarily backfilled or held open before commencing the application process.
New entrants are expected to join on the minimum of the pay band.
This role is full-time, 37 hours per week. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying
The duties of this post require the applicant to have a full current driving licence that enables them to drive in the UK. However, the Forestry Commission is willing to consider any proposals put forward by applicants that would allow them to do the job by any other means.
The Forestry Commission is actively working to reduce the carbon emission of official travel and applicants should be aware of the broad principles which are being applied to reduce carbon emissions to less than 50gCO2/km. Travel options include:
Use of private car: Some Officers chose to use their private car and receive payment for the miles they drive on official business. If your private car emits more than 120gCO2/km it can only be used for two years from the date a new Officer starts working for the Forestry Commission. After that date, we expect private vehicles used for official travel to emit significantly less.
Where a role has been identified as one which falls under the scope of the Public Sector English Language Requirements, within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to converse at ease with members of the public and provide advice in accurate spoken English. Applicants will be assessed in the selection process in accordance with the requirements.
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via fcerecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
+ Good computer skills with experience of Office 365 and Microsoft
+ Excellent communication skills both written and verbal
+ Experience of delivering quality services to a diverse customer base
+ Demonstrate previous examples of delivering work in a specific timeframe
+ Experience as working as part of a team
+ Ability to prioritise and manage a varied workload
+ Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers
+ A minimum of 5 GCSEs/Standard Grades or equivalent (A-C Passes) including Maths and English/English Language is required.
Please clearly demonstrate how the above applies to you throughout your application. Failure to do so will mean that your application is automatically sifted out.
DESIRABLE
+ Understanding of forestry and woodland management
+ Evidence of maintaining Continuous Professional Development
+ Advanced experience in the use of Excel
Alongside your salary of £26,123, Forestry Commission contributes £7,567 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ A Civil Service pension with an employer contribution of 28.97%.
+ A range of family friendly benefits.
+ An environment with flexible working options.
+ Learning and development tailored to your role.
+ A culture which promotes a diverse and inclusive work environment.
+ A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more.
+ 25 days annual leave, with 1 additional day for each years' service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata).
+ Ability to buy or sell 5 days annual leave.
+ 3 days volunteering per year (pro rata).
We aim to provide a great place to work, whichever location you work from. Blended working forms part of our flexible and inclusive approach to future ways of working. It is an informal arrangement which gives you the option to work some of the week from home, and some of the week from our Forestry Commission workplaces, subject to role requirements, business needs, and regular review. Informal blended working arrangements will be available as agreed with the line manager.
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