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Regional Head of Complain...
Salary not available. View on company website.
Citizen Voice Body for Health and Social Care Wales (operating name Llais), Port Talbot, Castell-nedd Port Talbot - Neath Port Talbot
- Part time
- Permanent
Apply on company site
Posted 2 weeks ago, 25 Sep
Regional Head of Complaints Advocacy and Engagement- NPT & Swansea Region
Salary not available. View on company website.
Citizen Voice Body for Health and Social Care Wales (operating name Llais), Port Talbot, Castell-nedd Port Talbot - Neath Port Talbot
- Onsite working
- Part time
- Permanent
Posted 2 weeks ago, 25 Sep
Job ref: 72644d1624974d2a866d171fb6ec367c
Full Job Description
As Regional Head of Complaints Advocacy and Engagement, you'll lead our engagement team and complaints advocacy service. You'll use what people tell us to drive service improvements in health and social care.
Your role will also support the delivery of Llais' national strategic priorities and the leadership of a national priority topic.
What you'll do:
+ Lead the regional engagement team and complaints advocacy service.
+ Oversee regional communications and campaigns with support from our national communications team.
+ Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact
+ Drive innovation and learning across Wales
+ Champion a national priority topic based on key themes we hear from the public
What you'll bring
Are you passionate about making real change in health and social care? Do you believe in the power of people's voices to shape better services? If so, we want to hear from you!, + Experience of leading diverse teams
+ In depth understanding of engagement or advocacy principles
+ Experience of translating insights into action
+ Passion for public involvement and service improvement
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person-driven.
We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Llais provides staff with a full range of benefits including:
+ 28 days annual leave (rising to 34 days with length of service) plus statutory holidays - pro rata for part time employees
+ Competitive salary
+ Flexible working
+ Automatic membership of the NHS pension scheme
Your role will also support the delivery of Llais' national strategic priorities and the leadership of a national priority topic.
What you'll do:
+ Lead the regional engagement team and complaints advocacy service.
+ Oversee regional communications and campaigns with support from our national communications team.
+ Use data tools (Customer Relationship Management system, Excel, MS Forms and other Microsoft products) to track and present impact
+ Drive innovation and learning across Wales
+ Champion a national priority topic based on key themes we hear from the public
What you'll bring
Are you passionate about making real change in health and social care? Do you believe in the power of people's voices to shape better services? If so, we want to hear from you!, + Experience of leading diverse teams
+ In depth understanding of engagement or advocacy principles
+ Experience of translating insights into action
+ Passion for public involvement and service improvement
This is a hybrid role, with both remote and office-based working.
Welsh language skills are essential; however, we welcome applications from non-Welsh speakers, with the expectation that the successful candidate will be supported to learn Welsh as part of their development.
Llais is a national, independent body set up by the Welsh Government to give the people of Wales a say in how they receive their health and social care services.
Everything we do is in line with our values of integrity, working together and being person-driven.
We are committed to putting people and communities at the heart of everything we do.
Our role is to engage with and listen to the people of Wales. We do this by reaching out to people in their local communities, hearing their views and understanding their experiences of health and social care. We feedback what we hear to decision-makers to help shape and influence the services people receive now and in the future.
Llais provides staff with a full range of benefits including:
+ 28 days annual leave (rising to 34 days with length of service) plus statutory holidays - pro rata for part time employees
+ Competitive salary
+ Flexible working
+ Automatic membership of the NHS pension scheme
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www.jobs24.co.uk/job/regional-head-of-complaints-advocacy-engagement-npt-125682783