77 Permanent, Executive / Management / Consulting jobs in Birkenhead, Wirral

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in our Chester office. About the opportunity This is an exciting opportunity to join one of the Consumer Lending teams with a goal to transform how we engage and serve customers using propositions including Your Credit Score (YCS) and new Data Products. In Customer Affordability & Data we lead on three areas:

• Helping customers understand how much they can sustainably borrow regardless of the product they choose or the channel they reach us
• Redefining how we assess affordability and eligibility across products and journeys
• Developing data capabilities across products to understand and serve our customers better
In this role, you will work with both internal and external partners to transform our product and channel journeys will help customers understand what they can sustainably borrow, and create seamless, data-driven customer experiences. A little more about our products; Launched in Sep 2021, YCS now has over 11m registered users, trusting us to be an important part of their financial journey. Our 2025 vision is ambitious; educating and empowering customers with the information and tools at moments of truth. It also leads the way on personalisation and eligibility. 6-Million customers have given us their Income & Expenditure information which we use to create data-led personalised interactions with our brands and spot where we could help customers What does the role entail?
• Putting customers first in a team focussed on improving customer experience and redefining the way we assess affordability
• Working collaboratively with teams in credit risk, platforms, data and products to identify ways to improve customers experience, utilising insights, market trends and to meet regulatory and consumer needs
• Take ideas from conception to the end-customer, delivering against our goals, unblocking issues and using technology and data to achieve the excellent outcomes
  
  Previous experience in product / journey design & using data and technology to help customers
• Know how to engage and influence across the organisation and externally to make an impact for customers and the business.
• Experience of delivering against bold plans, analysing performance drivers and acting upon insights, making data-led recommendations
  
  Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 20 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• Annual performance-related bonus scheme
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday per annum, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies