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BAE Systems, Gregson Lane, Lancashire
- Full time
- Permanent
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Posted 2 weeks ago, 23 Jul
Posted today, 11 Aug
Job ref: 26334_370775
Full Job Description
Description
(Evening work)
We work on behalf of our client National Gas. We change and maintain gas meters that belong to National Gas. We have several engineers that cover areas across the country, Northeast & Yorkshire, Northwest, West Midlands, East Mids, East Anglia and London. We work on a in -house system and allocate work to engineers covering the areas. We are time constraint on the appointments, so we also Jeopardise each job is attended within time bands and work to SLA’s and this in turn goes towards ours KPI’s.
We work on behalf of our client National Gas. We change and maintain gas meters that belong to National Gas. We have several engineers that cover areas across the country, Northeast & Yorkshire, Northwest, West Midlands, East Mids, East Anglia and London. We work on a in -house system and allocate work to engineers covering the areas. We are time constraint on the appointments, so we also Jeopardise each job is attended within time bands and work to SLA’s and this in turn goes towards ours KPI’s.
Key Responsibilities
There will be an on-call Manager that needs to be reported to with any issues.
Most calls received would be from an engineer or the client however you may take a call from a customer requesting to book an appointment. In the summer months we proactively outbound calls to customers to gain appointments.
Most calls received would be from an engineer or the client however you may take a call from a customer requesting to book an appointment. In the summer months we proactively outbound calls to customers to gain appointments.
Hours in the summer will be 4.30pm – 9.30pm (5 hours) in the winter months we would expect to work to approx. 10.00 pm as winter is our busy months of customers off gas.
Additional hours will be available to help cover holidays and sickness.
Skills, Knowledge & Expertise
Computer literate
Strong Microsoft Excel skills
Strong Microsoft Excel skills
Job Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Network Plus
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
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