Be at the heart of delivering secure, high-impact Identity and Biometric solutions used by governments to protect borders and enhance citizen services
Work in a collaborative, multidisciplinary environment, partnering with experts across engineering, cybersecurity, service, customer operations, and customer relationship management to deliver exceptional outcomes
Build a long-term career within a global organisation committed to internal mobility, professional development, and flexible working that supports your wellbeing
Own and deliver the Service Transition Plan, covering people, process, tooling, suppliers, and operational readiness
Act as the primary service interface with the Authority Transition Lead and Service Manager during transition
Ensure transition activities comply with Authority governance, including Service Architecture & Design Introduction (SADI) and Acceptance into Service requirements
Maintain accountability for service continuity from transition through early live service
Plan and lead Service Readiness Reviews (SRR) and Service Management Readiness Testing (SMRT)
Ensure all Acceptance into Service (AiS) criteria are met and evidenced prior to Go-Live
Coordinate production of Service Design Packages (SDP), readiness evidence, and operational handover documentation
Identify, track, and manage transition risks, issues, and dependencies, ensuring no uncontrolled risks enter live service
Ensure effective ServiceNow onboarding, configuration, and data build for new or changed services
Coordinate training and enablement for service teams, including scenario-based transition and early-life support activities
Lead knowledge transfer from project, engineering, and suppliers into BAU service teams to ensure continuity and resilience
Integrate project delivery teams and service operations teams into a single, coherent transition effort
Work closely with Project Managers, Product Delivery, Service Operations, and Commercial teams to ensure alignment
Ensure suppliers and third parties are aligned to transition scope, service obligations, and live-service operating model
Deliver transition activities in line with PRINCE2 and Thales service management governance
Provide clear reporting on transition progress, readiness status, and risks to senior stakeholders
Support audits, assurance activities, and Authority reviews with clear, traceable evidence, Successful Acceptance into Service (AiS) at the agreed Go-Live date

Proven Service Readiness across people, process, tooling, and suppliers
Stable early-life service performance with minimal transition-related incidents
Clear accountability and continuity from transition into live service
Proven experience delivering Service Transition for complex, mission-critical or regulated services (e.g. government, CNI, transport, border, security, or large-scale IT services)
Strong knowledge of ITIL-aligned service management, service readiness, and operational handover
Experience working with ServiceNow for service onboarding and readiness activities
Ability to operate confidently with senior customer and Authority stakeholders
Strong coordination skills across multi-disciplinary teams and suppliers
Fluency in written and spoken English; additional languages beneficial
Must hold, or be willing to obtain, SC Clearance, To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years' residence in the UK over the last 5 years may be accepted, with additional overseas checks.

Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services.

We offer a competitive salary and benefits package designed to support our employees' wellbeing and professional growth, which includes:
Annual bonus (VCP)
Pension - match like-for-like up to 7% of annual base salary
Life Assurance - 2 x base salary minimum (8 x salary if part of the pension scheme)
Income Protection - 50% of salary less state benefits for 5 years
Annual Leave - 201 hours, bank holidays, plus 1 company day
Private Medical Insurance - Couples cover
37 hours working week
24/7 Employee Assistance Programme
24 hours paid leave for volunteering activities
Access to flexible benefits and discounts - dental insurance, buying & selling annual leave, cycle to work, and many more, At Thales, we ensure equal opportunities, pay and working conditions for all. The benefits we offer include private medical insurance, buying or selling annual leave, cycle to work schemes, employee discounts, paid volunteering day, stocks and shares, annual bonus and much more depending on the role. Read more about our benefits here.

103 Emergency Services / Military / Security jobs in Wexham Court, Slough