Housing Concierge
Home Group Limited, Falsgrave, Scarborough
- Full time
- Permanent
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Salary not available. View on company website.
Home Group Limited, Falsgrave, Scarborough
- Onsite working
- Full time
- Permanent
Posted 2 days ago, 25 May
Job ref: 4c01e53639e140a6be6b27a9cd4a2e09
Full Job Description
- You'll be the first line of support when our wider teams or customers' support networks aren't available. Your role will be varied and dynamic, including:
- Patrolling buildings, checking fire doors and securing entry points to keep everyone safe.
- Monitoring CCTV, reporting repairs, and using tech to keep records up to date.
- Responding quickly and calmly to incidents, including suspicious activity or emergencies.
- Helping keep the environment clean, safe and welcoming.
- Engaging with our customers, neighbours and partners in a friendly, professional way. You'll go home every day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!,
- We provide 24-hour support to our customers each day and every day.
- Working on fortnightly rolling rota:
- Week 1 covering Tues-Thurs evenings 4-10pm and week 2 covering Friday evening 4-10pm and weekend shifts (TBC) but will be between the hours of 8am and 11pm
- We do get together regularly in the daytime for training and team meetings.
- Able to use technology to monitor CCTV, update records and report repairs and carry out building safety checks.
- You'll need an Enhanced DBS check done and we pay for that.
The ability to be calm under pressure with strong people and communication skills. - A background in public service, the military or supporting vulnerable people? (Great - but not essential)
- An eye for changes in behaviour and risk and are a natural people-person.
- Confidence to take initiative and act responsibly, especially in sensitive situations.
- A team player with the confidence to work alone. Don't worry you'll have the full back up of our wider team including our out of hours emergency support team. Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review. Our Team You'll join our Community Wellbeing Manager Pauline and her brilliant housing team, we're super passionate about what we do! We're really proud of our high level of customer engagement. We're a supportive bunch and like to have fun in our daily work, we all have a good sense of humour., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
- 25 days annual leave (increasing to 30), the option to buy 5 more, a me day (to take off for whatever you fancy) and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
- Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Learn more about our benefits on our website.
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
Permanent, Part time (20 hpw) on a rota basis (see below) Pay £12.60 per hour (Salary £25,838 per annum, pro rata) plus, great benefits including Health Cash Plan,
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